Overview
Work History
Education
Skills
Timeline
Generic

Jessica Piedra

Miami Gardens,United States

Overview

15
15
years of professional experience

Work History

Sales Floor Supervisor

Burlington
02.2025 - Current
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.

Receiving Supervisor

Burlington
07.2022 - 02.2025
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
  • Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Conducted employee training and onboarding processes with strategic goals in mind.

Receiving Lead

Burlington
01.2022 - 06.2022
  • Trained new team members on company procedures, ensuring quick integration and productivity.
  • Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
  • Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
  • Enhanced warehouse efficiency by implementing new receiving processes and procedures.

Receiving Associate

Burlington
09.2021 - 12.2021

Teleperformance
09.2017 - 08.2021
  • Provided excellent customer service
  • Provide basic client support
  • Answering questions and solving health problems.
  • Medicare / United Health Care

Customer Service Representative

Convergys
06.2015 - 09.2017
  • Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.
  • Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Provide basic client support in a call center setting via phone or e-mail by following processes which identify if the issue can be quickly fixed, or if it needs to be escalated to higher level client support representative.
  • Assist external users of the client's products or services by answering questions and solving problems involved in their use.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Brainstorm with the team to come up with ideas to resolve problems to better serve the customer and/or improve productivity.

Sales Agent

Pure TalkUSA Corporation
11.2014 - 04.2015
  • Greet customers entering establishments.
  • Strong Knowledge in handling various brands of cell phones
  • Skills in providing high quality customer service
  • Ability to convince clients which cell phones brands to purchase
  • Conducted sales of cell phones to customers.
  • Maintained records of monthly sales and ensured monthly targets are reached.

Sales Agent

Vonage
06.2014 - 11.2014
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering
  • Strong Knowledge in establishments.
  • Handling various brands of cell phones
  • Skills in providing high quality customer service
  • Ability to convince clients which cell phones brands to purchase
  • Conducted sales of cell phones to customers.
  • Maintained records of monthly sales targets are reached.
  • Ensured monthly
  • Excellent sales skills

Cashier

Sabor Tropical Market
02.2010 - 06.2014
  • Greet customers entering establishments.
  • Receive payment by cash and debit/credit card.
  • Customer Service
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Technician - Computer System Programming

Miami Dade College
Florida

Skills

  • Keyholder
  • Retail staff management
  • Team management
  • Sales strategies

Timeline

Sales Floor Supervisor

Burlington
02.2025 - Current

Receiving Supervisor

Burlington
07.2022 - 02.2025

Receiving Lead

Burlington
01.2022 - 06.2022

Receiving Associate

Burlington
09.2021 - 12.2021

Teleperformance
09.2017 - 08.2021

Customer Service Representative

Convergys
06.2015 - 09.2017

Sales Agent

Pure TalkUSA Corporation
11.2014 - 04.2015

Sales Agent

Vonage
06.2014 - 11.2014

Cashier

Sabor Tropical Market
02.2010 - 06.2014

Technician - Computer System Programming

Miami Dade College

Similar Profiles

CREATE PROFILE
Jessica Piedra