Jessica Pilla
Lancaster,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Madewell
Charlotte, NC
10.2021 - Current
- Helped customers by answering questions and locating merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with finding the right product for their needs.
Hair Color Specialist
Salon Cosmetica
Jupiter, FL
04.2021 - 10.2021
- Documented color formula, service notes and product information into client records.
- Examined strands of hair for texture, density, porosity and elasticity prior to coloring process.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Performed consultations with clients to discuss their desired hair color results.
- Adhered strictly to safety protocols such as wearing gloves, protective aprons.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Applied permanent, semi-permanent, and temporary hair colors using professional grade products.
- Attended continuing education classes related to latest advancements in industry standards for coloring techniques.
- Discussed hair health with clients and explained ways to avoid damage, split ends and color fade.
Hair Stylist
The Blowzone At Harbourside
Jupiter, FL
10.2017 - 04.2021
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Advised clients on how to maintain their haircuts between visits.
- Organized scheduling of appointments throughout the day.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Mentored new staff to enhance personal growth and increase productivity.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Assisted other stylists with busy periods in the salon.
Receptionist
Jupiter Hair Shop
Jupiter, FL, FL
05.2016 - 10.2017
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled appointments using an online booking system.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer complaints in a timely and efficient manner.
- Verified payment methods before offering services to customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained the reception area clean and organized.
- Provided information regarding services, prices, and appointment scheduling.
Secretary
Master Auto Care
Jupiter, FL
07.2015 - 05.2016
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with accounts receivable and accounts payable functions.
Education
Certification in CPC - Medical Insurance Coding
Aaec - Paradise Valley
Aline, OK03-2024
Certification for CPB - Medical Insurance Billing
AAPC
Online01-2024
Certification in Medical Terminology - Medical Terminology
AAPC
Online08-2023
Certification - Cosmetology
Lincoln Technical Institute
West Palm Beach, FL10-2015
Skills
- Customer Service
- Money Handling
- Phone Etiquette
- Conflict Resolution
- Time Management
- Positive and Professional
- Problem-Solving
- Relationship Building
- Scheduling
- Bookkeeping
- Data Entry
- Multi-Line Telephone Systems
- Professional Demeanor
- Tech-Savvy
- Multitasking and Prioritization
Affiliations
- Snowboarding
- Taking hikes in the mountains
- Socializing with good friends
- Spending time with the family
Accomplishments
- In cosmetology school I was on the honor roll for best grades and best attendance in the class
- Won first place in a hair competition
- Was promoted at The Blowzone to Lead Stylist
Certification
- licenses in Cosmetology in FL and NC
- Certification in Medical Terminology
- Certified Professional Biller
References
References available upon request.
Timeline
Retail Sales Associate
Madewell
10.2021 - Current
Hair Color Specialist
Salon Cosmetica
04.2021 - 10.2021
Hair Stylist
The Blowzone At Harbourside
10.2017 - 04.2021
Receptionist
Jupiter Hair Shop
05.2016 - 10.2017
Secretary
Master Auto Care
07.2015 - 05.2016
Certification in CPC - Medical Insurance Coding
Aaec - Paradise Valley
Certification for CPB - Medical Insurance Billing
AAPC
Certification in Medical Terminology - Medical Terminology
AAPC
Certification - Cosmetology
Lincoln Technical Institute