Jessica Pimentel
Franklin Park,IL
Summary
- CAREER OBJECTIVE
Talented Customer Service Specialist with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting business with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Lakeshore Recycling & Disposal
Rosemont , IL
2022.12 - Current
- Resolved customer queries and complaints in a timely manner.
- Monitored customer interactions to ensure compliance with company policies and procedures.
- Identified and escalated priority issues to appropriate teams for resolution.
- Ensured accuracy of all information provided to customers by verifying data entered into the system.
- Conducted outbound calls to follow up on pending requests from customers.
- Received incoming calls from customers seeking assistance or advice regarding products or services offered.
- Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
Patient Relations Specialist
Bright Light Medical Imaging
Melrose Park , Illinois
2020.02 - 2021.11
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic and health history to keep information current
- Enhanced office productivity by handling minimum 40 high volume of callers per day
- Supported office staff and operational requirements with administrative tasks
- Adhere to strict HIPAA guidelines to protect patient privacy
- Organized paperwork such as charts and reports for office and patient needs
- Administered testing with electrocardiograms for patients experiencing events and as screening tool
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families, connected patient to analyzer
- Assisted operations director with attorney liens for patients
- Worked effectively in fast-moving work environment to process large volumes of claims
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Followed up with customers on unresolved issues
- Checked level and type of coverage and evaluated contracts
- Prepared insurance claim forms or related documents and reviewed for completeness
- Processed and recorded a minimum of 50 new policies and claims per day.
Customer Service Representative
Founders Insurance
Des Plaines , Illinois
2019.07 - 2020.02
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Followed up with customers on unresolved issues
- Checked level and type of coverage and evaluated contracts
- Prepared insurance claim forms or related documents and reviewed for completeness
- Processed and recorded a minimum of 50 new policies and claims per day.
Education
Some College (No Degree) - Business Management
TRITON COLLEGE
River Grove, ILSkills
- Fluent in English and Spanish
- Documenting and Recording Information
- Building Rapport and Credibility
- Verbal and Written Communication
- Registration and Scheduling
- Sales and Marketing Customer-Oriented
- Quality Standards and Protocols
- Office Correspondence
- Business Operations Understanding
Key Holder Manager
Tory Burch, Oakbrook, IL, 08/01/16, 05/01/17
Timeline
Customer Experience Agent
Lakeshore Recycling & Disposal
2022.12 - Current
Patient Relations Specialist
Bright Light Medical Imaging
2020.02 - 2021.11
Customer Service Representative
Founders Insurance
2019.07 - 2020.02
Some College (No Degree) - Business Management
TRITON COLLEGE
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