Steven Hernandez
El Paso,TX
Summary
Reliable substitute teacher skilled in classroom management, lesson delivery, and supporting student learning. Adaptable and committed to maintaining a positive, productive environment.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Teleperformance USA
El Paso, TX
06.2022 - Current
- Coordinate with external vendors to outsource specific business deadlines,
- USDS project aimed at safeguarding personal and sensitive information through compliance with regulations
Substitute Teacher
IDEA Public Charter School
El Paso, TX
01.2022 - 04.2023
- Followed classroom plans left by class teacher to continue student education.
- Upheld classroom routines to support student environments and maintain consistent schedules..
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Restaurant Waiter
Village Inn Pancake House
El Paso, Texas
07.2019 - 03.2020
- Assisted guests with making food and beverage selections.
- Efficiently process the final bills, handle payments, and close out tabs for customers, ensuring accuracy in billing and customer satisfaction before they leave.
Education
Multiple Disciplinary Studies
El Paso Community College
El Paso Texas D1.1 Welding Certification - Welding
San Jacinto Adult Learning Center
El Paso, TX06-2025
Skills
Customer Service: Build strong communication to enhance customer experiences
Adaptability: Embrace changes in technology and customer expectations
Bilingual Communication: Fluent in Spanish, enhancing customer interaction and service
Timeline
Customer Experience Agent
Teleperformance USA
06.2022 - Current
Substitute Teacher
IDEA Public Charter School
01.2022 - 04.2023
Restaurant Waiter
Village Inn Pancake House
07.2019 - 03.2020
D1.1 Welding Certification - Welding
San Jacinto Adult Learning Center
Multiple Disciplinary Studies
El Paso Community College