JESSICA PINTO CAMACHO
Jacksonville,FL
Summary
Customer service specialist. With over 5 years of customer service experience. Demonstrated to effectively complete tasks assigned by management. Consistently excelled in achieving the employee quota in number of sign-ups for the week. Displayed continuous customer satisfaction and assisted each customer with their consumer needs. Established clear communication with team members and leadership.
Overview
7
7
years of professional experience
Work History
Retail Associate
Kohls
05.2024
- Current roles involve assisting customers with the check-out process. Reorganizing the floor to display a more professional outlook to the customers. Experience with opening and closing store activities. Knowledgeable with exchanges and returns. Responsible for ensuring inventory levels are accurate. Presented customers with store savings by enrolling them into the Kohl’s rewards program or the Kohl’s credit card program.
Guest Advocate, Style consultant and Fulfillment
Target
11.2024 - Current
- Communicating and interacting with guests to build and inclusive guest experience.
- Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns. Adapting to different guest interactions and situations. Promoting and engaging around various benefits, offerings and services. Being knowledgeable about the tools, products, and services available in the total store, and specific to our area, to solve issues for the guest and improve their experience.
- Scan and bag all guests items efficiently, accurately and in a compliance with food safety standards and company best practices. Work efficiently to minimize guest wait time while maintaining guest service and accuracy. Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign up as needed. Be familiar with all fulfillment services and know how to direct the guest to enroll, activate and use them.
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) stock supplies during store open hours while being available for the guests.
Marketing / Customer Service / Documentation
State Farm
09.2025 - 12.2025
- Worked in a customer-facing role at State Farm that combined marketing support, customer service, and documentation. I assisted clients with insurance inquiries, supported marketing efforts to promote State Farm products, and handled accurate documentation to ensure compliance and smooth account management.
Service representative
State Farm
03.2025 - 09.2025
- Answering calls and working behind the scenes with customers, other departments, and agents. Handling customer questions, assist with claims and maintain customers records. Identify opportunities to connect customers with agents for additional services or products. Educate customers about available insurance options and help them understand their coverage. Help customers make updates to their existing policies, such as address changes and other modifications. Building customer relationships.
Front desk / Guest Services
Ivy Glam Spa & Wellness
09.2024 - 03.2025
- Current duties rolls: Provide with maintaining cleanliness and sanitation of the facilities. Support the day to day business needs of the services staff such as room turnover, linen recovery and supply, product supply etc.
- Support the daily operations such as back stock replenishment and rotation, inventory reporting, opening and closing of facilities, answering phones, support guest needs, reserving services, answering guest questions, maintaining the amenities, etc.
- Support the guest needs by providing educated and correct formation, maintaining updated knowledge of spa offerings, services, amenities, and programs, recommending appropriate services & treatments based on guest provided information, insuring accurate information for each guest and service scheduled, etc.
- Provide support for the financial goals of the business through service and product recommendations based on guest needs. Maintaining a professional appearance and demeanor.
Retail Associate
Nike Factory Store
11.2023 - 03.2024
- Demonstrated enthusiasm to learn the fundamentals of all athlete roles, including but not limited to service, visual presentation and stockroom tasks. Delivered exceptional service and attention to all customers. Assisted the team in all daily retail operations to ensure premium service and store functioning.
Agent
Live Marketing Solutions
11.2018 - 11.2022
- Assisted clients throughout different programs that can financially benefit them. Oriented and trained new staff and agents to achieve company goals. Maintained and improved operations by monitoring system performance, identifying and resolving problems. Delivered immediate assistance to any complications during a live call between other agents and consumers throughout the interaction.
Quality Control Agent
Live Marketing Solutions
11.2020 - 09.2022
- Supervised agent and consumer experience. Identified safe working environments for each staff and agent. Escalated issues captured in live recordings between agent and consumers. Supported process improvements.
Education
High School Diploma -
Hughes Schools
01.2011
Skills
- Microsoft Word
- Excel
- Power Point
- Customer Service
- Communication
- Product Knowledge
- Team Player
- Punctual
- Responsible
- Perform professionally in high stress, fast paced environments
- Customer Satisfaction
- Inventory Control
- Retail Sales
- Phone Etiquette
- Sales
- Service Quality Control
- Willingness to learn
- Adapt quickly
- Organizational skills
- Guest-centric acumen
- Time management
Personal Information
Title: Customer service specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing / Customer Service / Documentation
State Farm
09.2025 - 12.2025
Service representative
State Farm
03.2025 - 09.2025
Guest Advocate, Style consultant and Fulfillment
Target
11.2024 - Current
Front desk / Guest Services
Ivy Glam Spa & Wellness
09.2024 - 03.2025
Retail Associate
Kohls
05.2024
Retail Associate
Nike Factory Store
11.2023 - 03.2024
Quality Control Agent
Live Marketing Solutions
11.2020 - 09.2022
Agent
Live Marketing Solutions
11.2018 - 11.2022
High School Diploma -
Hughes Schools