Jessica Pitcher
Watertown,NY
Summary
Seeking a full time employment utilizing my skills, abilities, and hands on experience
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
28
28
years of professional experience
Work History
General Manager
Wendy's
Watertown, NY
06.2016 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Manager of Operations
Wayback burgers
Watertown, NY
02.2014 - 05.2016
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Housekeeper, Cleaner
Holiday Inn Express
Watertown, NY
03.2011 - 07.2014
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Dustbusters
Watertown, NY
06.2009 - 02.2011
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Empty wastebaskets and transport other trash and waste to disposal areas
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Hang draperies and dust window blinds
- Responsible for post construction cleaning and preparation of residential homes on Fort Drum, NY
- Cleaning residential homes in between military deployments
Home Health Aide
Residents Assistance Elders Choice
Auburn, NY
01.2007 - 01.2009
Ives Hill
Watertown, NY
01.2004 - 01.2006
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Provide assistance and education in everyday life-skills
- Care for patients by changing bed linens, washing and ironing laundry, and cleaning
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Store Manager
Dollar Depot
Watertown, NY
01.1999 - 01.2002
- Oversee activities directly related to providing customer services
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Responsible for unloading inventory and stocking shelves with merchandise
Education
ACTUS Construction Safety Course -
01.2011
Home Health Aide Certification -
01.1998
Skills
- Skills Summary
- Experience in housekeeping residential housing, hotels, and motels
- Cleaning linens, large appliances, and prepping homes for military families, post construction cleaning of new homes
- Exceptional customer skills, communicate directly with customers in retail and restaurant environment
- Supervisory Experience: scheduling employees, managing overall operations, payroll
- Experience working with individuals with disabilities; enjoy working with others
- Supervision and Training
- Cross-Functional Team Management
- Team Leadership
Timeline
General Manager
Wendy's
06.2016 - Current
Manager of Operations
Wayback burgers
02.2014 - 05.2016
Housekeeper, Cleaner
Holiday Inn Express
03.2011 - 07.2014
Dustbusters
06.2009 - 02.2011
Home Health Aide
Residents Assistance Elders Choice
01.2007 - 01.2009
Ives Hill
01.2004 - 01.2006
Store Manager
Dollar Depot
01.1999 - 01.2002