Jessica Platt

I assembler orders that come directly to my area in department. I build, test the unit, then package and label units and send them to correct departments.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Assisted customers with inquiries, providing product information and resolving issues effectively.
• Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
• Collaborated with team members to maintain organized sales floor, enhancing customer navigation and satisfaction.
• Educated customers on furniture care and maintenance, promoting brand loyalty and repeat business.
• Handled returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
• Monitored inventory levels, communicating needs to management for timely replenishment of stock.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

This was a company that handled all different types of refurbished product from electronics to medical equipment. I was in charge of receiving everything that came into the company, barcoding the products and scanning them into system. Organizing products by category for inventory. Oversaw receipt and inspection of incoming shipments to ensure quality and accuracy. Collaborated with warehouse team to streamline workflow and enhance overall productivity.