Jessica Poland
Austin
Summary
Dynamic leader with a proven track record at First National Bank Texas, adept in staff management and financial management. Excelled in enhancing team productivity and customer satisfaction through innovative solutions. Skilled in training and mentoring, with a knack for negotiating and fostering customer relationships. Achieved significant improvements in workflow efficiency and payment compliance.
Overview
10
10
years of professional experience
Work History
Disputes Investigation Supervisor
First National Bank Texas
07.2019 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Collections Specialist
Toyota Financial Services
05.2015 - 06.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Sales Associate
United Healthcare
08.2014 - 04.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
BBA - Accounting And Finance
Texas State University
San Marcos, TX05-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Financial management
Timeline
Disputes Investigation Supervisor
First National Bank Texas
07.2019 - 05.2024
Collections Specialist
Toyota Financial Services
05.2015 - 06.2019
Sales Associate
United Healthcare
08.2014 - 04.2015
BBA - Accounting And Finance
Texas State University
Similar Profiles
Megan StewartMegan Stewart
Intern at First National Bank TexasIntern at First National Bank Texas
Lizdanette Ramos IsernLizdanette Ramos Isern
Senior Digital Fraud Specialist at First National Bank TexasSenior Digital Fraud Specialist at First National Bank Texas
Vanesa GarzaVanesa Garza
Bilingual Quality Assurance Analyst at First National Bank TexasBilingual Quality Assurance Analyst at First National Bank Texas
Faten AwdeFaten Awde
Branch Manager at First National Bank TexasBranch Manager at First National Bank Texas
Jane LivingstonJane Livingston
Babysitter at Joyce, Smith, Hammer, McCormick and Marsh FamilyBabysitter at Joyce, Smith, Hammer, McCormick and Marsh Family