JESSICA POLLEY
Peoria Heights,IL
Summary
Dependable, passionate, organized, and goes beyond what is expected to make members and guests feel like a top priority.
Detail oriented, ServSafe and BASSET certified.
Willing to learn new skills and work as a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Events Staff Member and Bartender
Mt Hawley Country Club
01.2023 - Current
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Created, maintained and distributed event orders.
- Elevated brand reputation through consistent professionalism and dedication towards flawless execution at every stage.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
- Contributed to a positive working environment by fostering teamwork among colleagues across different roles within the organization.
Massage Therapist
Benningfield And Associates
09.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Massage Therapist
TenNinety Massage LLC
10.2013 - Current
- Private Massage practice that provides in home massage therapy.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
LMT - Massage Therapy Training
Healing Arts Institute
Fort Collins, CO05-2013
Bachelor of Science - Recreation Administration
Eastern Illinois University
Charleston, IL12-2006
Skills
- Effective Time Management
- Customer service focus
- Team player attitude
- Strong Organization
- Sales experience
- Guest Relations
- Event Setup and Breakdown
- Room Setup and Breakdown
- Food and beverage experience
- Relationship Building
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- BASSET
- Licensed Massage Therapist (LMT) -IL, CO, WI Board of Massage Therapy.
Timeline
Massage Therapist
Benningfield And Associates
09.2023 - Current
Events Staff Member and Bartender
Mt Hawley Country Club
01.2023 - Current
Massage Therapist
TenNinety Massage LLC
10.2013 - Current
- ServSafe Alcohol Certification - National Restaurant Association.
- BASSET
- Licensed Massage Therapist (LMT) -IL, CO, WI Board of Massage Therapy.
LMT - Massage Therapy Training
Healing Arts Institute
Bachelor of Science - Recreation Administration
Eastern Illinois University
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