Jessica Ponce

• Started in the salon as an assistant, building a strong foundation in salon operations, guest care, shampooing, styling, sanitation, and supporting stylists.

• Transitioned to working behind the chair and currently provide services to my own growing clientele on a commission-based schedule.

• Perform services including balayages, highlights, creative colors, haircuts, blowouts, and hot-tool styling.

• Conduct client consultations, recommend services and home-care products, and create personalized looks based on each guest’s goals.

• Maintain a clean, organized workstation and professional guest experience while managing appointments and service timing.

• Continue pursuing advanced education and hands-on learning; recently completed a Bellami Extensions class with a goal of further developing extension application and maintenance skills; as well as coloring & cutting.

• Delivered friendly, professional customer service in a fast-paced retail environment.

• Assisted customers throughout the sales floor with product questions, department locations, and overall shopping needs.

• Managed the fitting room while maintaining organization and ensuring store policies were followed.

• Handled cash register responsibilities when assigned and maintained accuracy with transactions.

• Built strong communication, teamwork, time-management, and customer-service skills.