Summary
Overview
Work History
Education
Skills
hobbies and what I like.
Lenguages
Timeline
Generic

Jessica Pontillo

Atlanta,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I consider myself a person who likes to lead small and large groups to have better organization in daily tasks. I can offer solutions to problems that I see within the work area to improve performance and capacity.

Overview

1
1
year of professional experience

Work History

Discounter Contractor

Honda Financial Services
Alpharetta, GA
09.2024 - Current
  • Identified needs of dealers promptly and efficiently.
  • Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Approved or suspended loan contracts, and explained the reasoning behind decisions.
  • Reviewed contract documents to ensure the accuracy of information and compliance with regulations.
  • Review the information of each contract in detail, knowing the laws of each state. And advising dealers to correct errors.

Costumer Account Service

Honda Financial Services
Alpharetta, GA
08.2023 - 10.2024
  • You approved scripts to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refounded money to resolve customers' service or billing complaints.
  • Answered inbound and outbound calls to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Explain to the costumer payment dates and expiration date.
  • Make any stop payment if the customer sends extra money or a check was lost.
  • help the customer change payment dates for their monthly payment dates
  • Make extensions within the permitted and explain to the customer what an extension of their monthly payments consists of.
  • Add bank accounts to customer information.

Credit Investigator

Honda Financial Services
Alpharetta, GA
10.2023 - 09.2024
  • Reviewed customer financial statements and other relevant documents to assess creditworthiness.
  • Making calls to customers with active fraud alerts (Spanish and English)
  • Use Nexis Lexis for Run Ofacs in bussiness or individuals.
  • Clear emails and faxes from credit inbox
  • Help dealers get power of attorneys.
  • Working as a team to have a better organization of our daily tasks.

Education

Designer Full Stack - Computer Science And Programming

EBAC
CDMX Mexico
02.2023

University - Clinical Psychology

University Arturo Michelena
Valencia, Venezuela, Carabobo
05.2016

Skills

  • Fluent in Spanish and English
  • Flexible and adaptive
  • Problem-solving abilities
  • Customer relations
  • Multi-line telephone skills
  • Organization and efficiency
  • Microsoft Office and Excel
  • Multitasking
  • Customer Service
  • Customer assistance
  • Data Compilation
  • Multitasking and Prioritization
  • Microsoft Office Suite
  • Microsoft Office
  • Order Processing
  • Collecting Information
  • Meticulous Attention to Detail
  • Data Transcription
  • Attention to Detail
  • Customer relationship management
  • Document editing

hobbies and what I like.

  • I like to keep learning
  • I love animals
  • I like new challenge
  • Camping and hiking.
  • Being at home and watching movies and series.
  • Rescue Animals
  • Spending time with my friends, pets and my husband
  • Cooking.

Lenguages

  • Spanish ( native, write it and read it)
  • English ( fluid ,write it and read it)
  • Italian ( fluid,write it and read it)

Timeline

Discounter Contractor

Honda Financial Services
09.2024 - Current

Credit Investigator

Honda Financial Services
10.2023 - 09.2024

Costumer Account Service

Honda Financial Services
08.2023 - 10.2024

Designer Full Stack - Computer Science And Programming

EBAC

University - Clinical Psychology

University Arturo Michelena

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Jessica Pontillo