Jessica Porter- Jones
Harvest,AL
Summary
People Operations professional with 10+ years of experience building and scaling HR systems in high-volume, multi-site environments. Track record of owning the full employee lifecycle onboarding through off boarding with deep expertise in HR compliance, HRIS administration, payroll oversight, talent acquisition, and process improvement across defense-adjacent manufacturing and production operations. Brings a builder's mindset to operational challenges and a proven ability to leverage technology, including AI-enabled HR workflows, to drive efficiency and support organizational growth.
Overview
12
12
years of professional experience
Work History
Senior Area Operations Manager
Randstad
Huntsville, AL
03.2024 - Current
- Oversee full HR and operational accountability for a $12M+ multi-site staffing operation supporting 300+ contingent employees across manufacturing and production clients.
- Lead employee lifecycle operations end-to-end onboarding, job changes, workforce documentation, leave administration, and offboarding with a continuous improvement focus.
- Drive 18% year-over-year revenue growth through strategic workforce forecasting and proactive talent pipeline development; maintain 100% on-time fill rates across all accounts.
- Direct HR compliance across all sites: I-9 verification, background checks, drug screening, workers' compensation, safety standards, and labor regulation adherence.
- Manage and develop a team of recruiters, onsite coordinators, and administrative staff establishing performance standards and supporting professional growth across distributed locations.
- Design and implement technology-enabled process improvements that reduce time-to-start, streamline onboarding workflows, and increase operational efficiency across the People function; proficient in ADP, Oracle, Equifax (I-9 processing), and Microsoft Office Suite.
- Built and operate a structured HR inquiry function, managing 100+ employee requests per month through a formal ticketing system with defined response standards and serving as the operational hub for People support across all sites.
- Partner with client leadership on workforce planning, talent strategy, and service delivery to maintain high-performance relationships across multiple accounts.
Area Operations Manager
Randstad
Huntsville, AL
02.2023 - 03.2024
- Managed HR and operations functions across multiple sites, ensuring full compliance with company standards, client requirements, and applicable labor regulations.
- Established and administered annual departmental budgets for a multi-site operation; monitored spend against targets and analyzed operational data to surface trends and inform planning.
- Reduced operational reporting cycle time by streamlining scheduling, compliance tracking, and onboarding documentation processes across accounts.
- Oversaw staffing, recruiting, training, and performance management processes, building cohesive workforce teams in fast-paced client environments.
- Developed and delivered targeted training programs to strengthen employee skills, drive accountability, and improve overall team performance.
Senior Site Manager
Randstad
Huntsville, AL
02.2022 - 02.2023
- Directed full-scope HR operations for a high-volume manufacturing site: I-9 verification, background screenings, drug testing, safety compliance, unemployment hearings, and workers' compensation.
- Maintained HRIS data integrity in ADP and Oracle and ensured accurate, audit-ready payroll processing and workforce documentation for a large contingent workforce.
- Developed and administered HR policies and employee relations programs that strengthened organizational culture and supported performance management outcomes.
- Designed and facilitated onboarding, orientation, and training programs, ensuring consistent compliance and a smooth new-hire experience at scale.
- Monitored project timelines, quality standards, and safety protocols across the site, sustaining a compliant and operationally sound work environment.
Site Manager
Randstad
Huntsville, AL
01.2019 - 01.2022
- Managed full-cycle talent acquisition — sourcing, screening, interviewing, and selecting candidates — maintaining 100% on-time fill performance for multiple client accounts.
- Administered HR compliance functions including unemployment hearings, applicant screenings, background and drug testing, I-9 verification, payroll coordination, and workers' compensation.
- Maintained accurate employee data in ADP and Oracle HRIS platforms and updated job descriptions to reflect evolving workforce and client requirements.
- Supported employee relations by advising managers on candidate selection, conducting exit interviews, and developing process improvement recommendations.
- Tracked financial statements, operational reports, and KPIs to drive accountability and support data-informed staffing decisions.
- Coordinated workforce planning for 150+ contingent employees across client sites, ensuring staffing levels aligned with production demands and client SLAs.
Executive Assistant/ Office Manager
Alabama A&M University – Transportation Dept.
Normal, AL
01.2018 - 01.2019
- Managed HR and administrative operations including recruiting, prescreening interviews, and applicant tracking for departmental staffing needs.
- Prepared payroll, reconciled financial records, and processed purchase requisitions — ensuring accurate, compliant documentation across all departmental functions.
Human Resources Coordinator /Accounts Payable Clerk
Aramark
Huntsville, AL
01.2015 - 01.2018
- Executed full-cycle recruiting — application review, background checks, reference verification, and selection — in support of high-volume operational staffing needs.
- Administered annual open enrollment, processed mid-year benefits changes and elections, and served as the primary point of contact for employee benefits inquiries — coordinating directly with carriers to resolve coverage issues and ensure timely, accurate enrollment.
- Administered payroll and maintained accurate employee records to support timely, compliant pay cycles.
- Processed $7M+ in annual vendor invoices, reconciling accounts and verifying receipt of goods and services prior to payment authorization.
Customer Service Representative
Aramark
Huntsville, AL
01.2014 - 01.2015
- Developed and organized staff handbooks, assisted with policy implementation, and supported line managers in understanding HR procedures across departments.
- Facilitated open enrollment for employee benefits, helping staff evaluate healthcare plan options and make informed coverage decisions.
Education
Master of Science - Human Resources
Strayer University
Huntsville, AL06-2017
Bachelor of Science - Biology
Alabama A&M University
Normal, AL05-2014
Skills
- Employee Lifecycle Administration
- HR Compliance & Regulatory Oversight
- Multi-Site Workforce Operations
- Onboarding & Offboarding Programs
- HRIS Administration & Data Integrity
- Payroll Oversight & Audit Readiness
- I-9 / E-Verify / Background Screening
- Benefits Administration & Open Enrollment
- Talent Acquisition & Pipeline Development
- Employee Relations & Policy Guidance
- Training & Development
- HR Technology & AI-Enabled Workflows
Technical Proficiencies
HRIS / Payroll: ADP · Oracle · PeopleSoft · Kronos | ATS: iCIMS | HR Service Delivery: ServiceNow · Zendesk
Compliance: Equifax (I-9) · E-Verify · Risk Connect | Workforce & Data: Shift board · Tableau · Microsoft Office Suite | Productivity: SharePoint · Teams · Zoom · DocuSign
References
Available on request.
Timeline
Senior Area Operations Manager
Randstad
03.2024 - Current
Area Operations Manager
Randstad
02.2023 - 03.2024
Senior Site Manager
Randstad
02.2022 - 02.2023
Site Manager
Randstad
01.2019 - 01.2022
Executive Assistant/ Office Manager
Alabama A&M University – Transportation Dept.
01.2018 - 01.2019
Human Resources Coordinator /Accounts Payable Clerk
Aramark
01.2015 - 01.2018
Customer Service Representative
Aramark
01.2014 - 01.2015
Master of Science - Human Resources
Strayer University
Bachelor of Science - Biology
Alabama A&M University