Jessica Portillo
Arlington,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Market Inventory Specialist
Lowes Distribution Center
Bristow, VA
03.2025 - Current
- Utilized inventory management systems to track stock movements and maintain accurate records.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Sales Manager
United Wirless
175 Kernstown Blvd Winchester VA
02.2024 - 03.2025
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers with product selection, enhancing overall satisfaction and loyalty.
- Adapted quickly to changes in product offerings and promotions, delivering consistent information to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed and executed sales strategies to achieve quarterly targets.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma -
Millbrook Highschool
Winchester, VA06-2024
Skills
- Problem-solving
- Fluent bilingualism
- Customer support
- Account management
- Time management
- Multitasking and organization
- Verbal and written communication
- Technical troubleshooting
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Market Inventory Specialist
Lowes Distribution Center
03.2025 - Current
Assistant Sales Manager
United Wirless
02.2024 - 03.2025
High School Diploma -
Millbrook Highschool