Jessica Potter
Jeffersonville
Summary
Savvy Customer Service professional committed to helping companies build dependable supply networks for uninterrupted service. Eager to work with vendors and negotiate contracts for long-term growth and mutual business support.
Hands-on experience in project management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2026
2026
years of professional experience
Work History
Restaurant Manager
21c/garage bar
10.2022 - 06.2025
- Recruited and hired new staff.
- Managed staff scheduling, optimizing labor costs while maintaining coverage for peak hours.
- Trained staff on best practices to enhance their skills and improve overall team performance.
- Managed staff schedules and performance evaluations to ensure optimal team productivity.
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory control processes to maintain accurate stock levels and reduce waste.
- Ordered product and processed the invoices.
- Handled the contracts and organization of larger parties, reservations and buy-outs.
- Maintained training materials and SOPs.
- Managed Instagram account.
- Scheduled vendors to do maintenance.
- Ran expo/the pass.
Venue Assistant
Bradshaw–Duncan House
06.2020 - 09.2022
- Coordinated event setup to ensure all elements were prepared for a seamless experience.
- Managed vendor relationships to secure optimal service delivery and support for events.
- Provided exceptional guest services to enhance attendee satisfaction and engagement.
- Oversaw logistics management to ensure smooth operations and timely execution of all event components.
- Ensured safety compliance by adhering to regulations and implementing best practices throughout the event.
- Implemented effective crowd control measures to maintain safety and order during high-attendance events.
Retail Merchandiser
The Instore Group
Louisville, Ky
2021 - 2021
- Collaborated with cross-functional teams to execute merchandising strategies effectively.
- Conducted regular audits of displays to ensure compliance with brand standards.
- Monitored stock levels and coordinated restocking efforts to minimize shortages.
- Used My Natural Insight to report work.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Read and executed planograms.
Stage Manager
Actors Theatre of Louisville
08.2009 - 03.2020
- Oversaw the stagehand team to ensure smooth and efficient production operations.
- Monitored script changes and maintained continuity through diligent script supervision.
- Coordinated rehearsal schedules to optimize time management and resource allocation.
- Directed cues for performers, ensuring seamless transitions during live performances.
- Mentored and trained stage management apprentices.
- Helped to develop and maintain our department handbook and SOPs.
- Developed detailed spreadsheets of each movement that needed to happen with set pieces, props, actors and crew that were tailored to each show.
- Ensured lights, sound and set movements were executed on time.
Host/Server/Supervisor
21c/garage bar
04.2013 - 08.2019
- Facilitated efficient order taking processes to enhance customer satisfaction and streamline service flow.
- Operated the point of sale system accurately to process transactions and manage customer payments.
- Coordinated table management to optimize seating arrangements and improve overall dining experiences.
- Executed meticulous food presentation techniques to ensure visually appealing dishes were served to guests.
- Collaborated effectively with team members to enhance service efficiency and foster a positive work environment.
- Delivered exceptional customer service by promptly addressing inquiries and ensuring a pleasant dining experience.
- Ran expo/the pass.
Host
KTs Restaurant
04.2010 - 03.2013
- Demonstrated extensive menu knowledge to effectively recommend dishes and enhance the dining experience.
- Coordinated table assignments efficiently to ensure smooth service flow and guest satisfaction.
- Resolved conflicts promptly and professionally, maintaining a positive atmosphere for both staff and guests.
- Managed reservations meticulously to optimize seating and minimize wait times for patrons.
- Exhibited exceptional customer service skills to foster a welcoming environment and build strong guest relationships.
- Oversaw guest seating arrangements to maximize comfort and ensure an enjoyable dining experience.
Host
Harrah's Entertainment
02.2006 - 05.2009
- Greeted guests warmly and efficiently to create a welcoming dining experience.
- Assisted servers in delivering food and beverage items to enhance service efficiency.
- Provided exceptional customer service by addressing needs and ensuring guest satisfaction.
- Handled complaints with professionalism and resolution strategies to maintain customer loyalty.
- Managed reservations effectively to optimize seating arrangements and guest flow.
- Coordinated seating assignments to maximize dining capacity and create a positive atmosphere.
Education
Bachelor of Science - BS - Theatre Arts
University of Louisville
01-2009
Skills
- Ability To Multi Task
- Ability To Work Independently
- Effective Communication
- Customer Retention
- Passion for customer satisfaction
- Highly Organized
- Inventory Management
- Managing Crews
- Microsoft Office Suite
- Point of sale (POS) system operation
- Restaurant Management
- Training And Coaching Others
- Team management
- Inventory control and record keeping
- Recruitment
Timeline
Restaurant Manager
21c/garage bar
10.2022 - 06.2025
Venue Assistant
Bradshaw–Duncan House
06.2020 - 09.2022
Host/Server/Supervisor
21c/garage bar
04.2013 - 08.2019
Host
KTs Restaurant
04.2010 - 03.2013
Stage Manager
Actors Theatre of Louisville
08.2009 - 03.2020
Host
Harrah's Entertainment
02.2006 - 05.2009
Retail Merchandiser
The Instore Group
2021 - 2021
Bachelor of Science - BS - Theatre Arts
University of Louisville