JESSICA PRESS
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills in the Customer Service area
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Customer Service
Allied Universal Security
11.2017 - Current
- Tasks:
- Keeping places and people safe
- Making sure buildings or gates were locked
- Greeting customers/ residents
- Communicating customers/Residents
Customer Service
KFC
01.2017 - 11.2017
- Tasks:
- Taking orders and making food
- Cleaning up the restaurant
- Greeting customers
- Communicating customers
Customer Service
Afni
10.2016 - 01.2017
- Tasks:
- Working Verizon wireless
- Taking calls, putting in phone upgrade, troubleshooting, bill reviews
- Made new accounts
Customer Service
Eegees
10.2015 - 10.2016
- Tasks:
- Taking orders and making food
Customer Service
Convergys
10.2014 - 09.2015
- Tasks:
- Working for Walgreens pharmacy
- Taking calls and putting in reorders for customer's medications
- Putting in notices for doctors that the patient's need more medication
Nursing Assistant
Mountain View Care Center
01.2014 - 06.2014
- Tasks:
- Working with Alzheimer's patients
- Physically taking care of patients, feeding, bathing patients
- Helping with ADLs (Active Daily Living)
- Brushing teeth, combing hair, going to the restroom
- Monitoring and assessing physical/mental well-being
- Communicating with resident's families and relatives
Courtesy Clerk
Safeway
07.2012 - 09.2012
- Tasks:
- Cleaning up the registers/bagging customer's items
- Bringing in carts from outside
- Cleaning up the restrooms inside the building
- Helping customers find items for shopping
- Stocking items onto shelves
Crew Member
Tower Theaters
11.2007 - 08.2008
- Tasks:
- Selling tickets to customers
- Cashiering food sales/concession sales
- Cleaning up movie theaters and restrooms
- Stocking concession stands and soda dispensers
- Directing customers to the right
Education
High School Diploma -
Mountain Rose Academy
Tucson, AZ05.2011
No Degree - Care Giver
Fred G Acosta Job Corp
Tucson, AZ02-2013
Skills
- Organization, Dedicated and Hard-working, Professional, and Good Public / Verbal Communication Skills, Caring, Empathic and Compassionate
- Customer service excellence
- Customer service abilities
- Visitor tracking
- Electronic surveillance
- Stationary surveillance
- Investigation documentation
- Premises patrol
- Conflict de-escalation
- Conflict resolution techniques
- Report writing
- Shift work experience
- CCTV monitoring
Certification
- Certifications:
- Home Health Aid/Care Giver, 2013
- (Award, Year)
Timeline
Customer Service
Allied Universal Security
11.2017 - Current
Customer Service
KFC
01.2017 - 11.2017
Customer Service
Afni
10.2016 - 01.2017
Customer Service
Eegees
10.2015 - 10.2016
Customer Service
Convergys
10.2014 - 09.2015
Nursing Assistant
Mountain View Care Center
01.2014 - 06.2014
Courtesy Clerk
Safeway
07.2012 - 09.2012
Crew Member
Tower Theaters
11.2007 - 08.2008
High School Diploma -
Mountain Rose Academy
No Degree - Care Giver
Fred G Acosta Job Corp
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