Jessica Preston
Rowlett
Summary
Dynamic and results-driven professional with strong leadership skills and a customer service focus. Proven track record in driving sales and enhancing customer satisfaction through effective team management and strategic initiatives. Skilled in financial record-keeping and inventory management, ensuring operational excellence and maximizing revenue. I have been working since I was 15 years old and although times and things have changed one thing remains constant, Customer Service. I love to help people in every aspect of my life, if there is an issue I am unfamiliar with I will use all available resources to figure it out.
Overview
8
8
years of professional experience
Work History
Front Office Team Leader
Brookshires Food Store
08.2020 - 10.2021
- Drove sales and maximized revenue by up-selling items.
- Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
- Counting down registers, sending off deposits and making sure the money flow is correct.
- Assisted guests by displaying knowledge of any need they may have from finding an item to processing Western Union.
- Managing the front end cashiers, and making sure they were providing the best customer service experience.
Associate
Walmart
03.2017 - 05.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- I worked several parts of the store from cashiering to stocking goods and also picking orders when Online Delivery started.
Assistant Store Manager
Cato Fashions
04.2014 - 10.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Arts - Business Administration
Trinity Valley Community College
Athens, TX12-2024
Skills
- Customer service focus
- Sales support
- Motivation techniques
- Strong leadership
Timeline
Front Office Team Leader
Brookshires Food Store
08.2020 - 10.2021
Associate
Walmart
03.2017 - 05.2020
Assistant Store Manager
Cato Fashions
04.2014 - 10.2016
Associate of Arts - Business Administration
Trinity Valley Community College
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