Jessica Provance
Cheney,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agency Manager
Jata Enterprises Inc. (Allstate Insurance)
Cheney, WA
02.2020 - 12.2023
- Developed and implemented agency policies and procedures to ensure compliance with regulations.
- Managed staff of 12 employees by providing direction, training and feedback.
- Created marketing plans to promote new products and services to increase revenue growth.
- Organized promotional events such as conferences, trade shows, seminars.
- Planned budgets based on projected expenses and income streams from all sources.
Customer Service Manager
Life Asset Management (Allstate Insurance)
Spokane, WA
09.2018 - 02.2020
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
FNOL Claims Representative
Liberty Mutual Insurance
Liberty Lake, WA
06.2017 - 09.2018
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Answered incoming calls from customers and provided assistance with filing claims, finding adjuster information, and other customer service related issues.
Sales Representative
Comcast Cable
Liberty Lake, WA
11.2015 - 06.2017
- Researched competitors' products, prices, and sales techniques.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided product recommendations based on customer needs.
Sales Specialist
Michael’s Arts and Crafts
Spokane, WA
09.2012 - 11.2015
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Reduced process lags by training employees on best practices and protocols.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Educated customers on different types of frames including wood vs metal options as well as matting choices.
Education
A.A in Arts & Science - Psychology
Bellevue College
06.2023
Skills
- Revenue Generation
- Relationship Building
- Staff Training
- KPI Tracking
- Customer Retention
- Data Analysis
- Sales Tracking
- Schedule Management
- Payroll Administration and Timekeeping
- Recruitment
- Teamwork and Collaboration
Certification
- Property and Casualty License NPN 18479659
- Life and Heath License NPN 18479650
Timeline
Agency Manager
Jata Enterprises Inc. (Allstate Insurance)
02.2020 - 12.2023
Customer Service Manager
Life Asset Management (Allstate Insurance)
09.2018 - 02.2020
FNOL Claims Representative
Liberty Mutual Insurance
06.2017 - 09.2018
Sales Representative
Comcast Cable
11.2015 - 06.2017
Sales Specialist
Michael’s Arts and Crafts
09.2012 - 11.2015
A.A in Arts & Science - Psychology
Bellevue College
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