John Welch
Eaton Rapids,MI
Summary
Experienced Agency Manager with many years of experience managing company portfolio of agency partners receiving managed services. Developed lead generation targets, designed, and conducted marketing events, provided constant support to clients in developing business strategies and maximizing company service and technology impact and tracked business volume and account revenues. Collaborative professional dedicated to optimizing agency partner outcomes through constant communication and comprehensive support.
Overview
29
29
years of professional experience
Work History
Agency Manager
Encova Mutual Insurance Group
Columbus, OH
07.2020 - Current
- Cultivated relationships with existing customers through regular follow-up communications.
- Reviewed contracts with clients to maintain quality standards and maximize profitability.
- Organized promotional events such as conferences, trade shows, seminars.
- Prepared monthly reports for senior management on sales performance, customer service metrics, and other relevant data.
- Maintained knowledge of industry trends in order to stay competitive within the marketplace.
- Reviewed and evaluated insurance applications to determine acceptability of risk.
- Developed relationships with brokers, agents, and external partners who may refer potential customers.
- Negotiated with customers regarding policy terms and conditions as needed.
- Reviewed company records to determine amount of insurance on single risk or group of closely related risks
Underwriting Specialist
Auto-Owners Insurance Company
Lansing, MI
07.2002 - 06.2020
- Negotiated terms with clients in order to achieve favorable results for both parties.
- Collaborated with sales staff to identify competitive advantages in the marketplace.
- Maintained knowledge of current trends in the insurance industry through continuing education courses.
- Managed clients portfolios and insurance needs, including property, liability, auto Workers Compensation and Umbrella.
Convention Man
Grand Hotel Salem
Mackinac Island, MI
05.1995 - 04.2000
- Managed and booked bus tout groups from around the country. Generated approximately $2m in revenue.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
Education
Bachelor of Arts - Psychology
Olivet College
Olivet, MI04-1998
Skills
- Marketing Management
- Revenue Generation
- Relationship Building
- Performance Analysis
- Sales Tracking
- Marketing Strategies
Timeline
Agency Manager
Encova Mutual Insurance Group
07.2020 - Current
Underwriting Specialist
Auto-Owners Insurance Company
07.2002 - 06.2020
Convention Man
Grand Hotel Salem
05.1995 - 04.2000
Bachelor of Arts - Psychology
Olivet College
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