Jessica Prudent
North Miami,FL
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possesses specialized skills in strategic planning, process optimization, and team leadership. Excels in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
11
11
years of professional experience
Work History
Service Administrator
Miami Lakes Automall
Miami, FL
03.2019 - Current
- Managed rejected claims by seeking authorization for resolution, finalizing over 1,200 repair orders monthly.
- Reviewed repair orders for compliance and accuracy per policies and procedures to maintain operational standards.
- Entered labor operation codes, failure codes, parts stamps, and other administrative data in repair orders to ensure accurate processing.
Sales Associate
Peterson Harley Davidson Of Miami
Miami, FL
03.2018 - 02.2019
- Leveraged product knowledge to build and sustain strong customer relationships, contributing to repeat business.
- Collaborated with customers to identify purchasing needs and provided tailored product solutions, enhancing overall customer satisfaction.
- Conducted inventory audits and cycle counts, supporting management in effective inventory replenishment.
Assistant Manager
Peterson Harley Davidson Miami Beach
Miami, FL
12.2015 - 03.2018
- Executed promotional strategies that drove sales growth and elevated customer engagement.
- Supported store management in daily operations, human resources, and merchandising to enhance overall efficiency.
- Ensured compliance with safety, quality, and operational policies to maintain a secure and efficient working environment.
Education
High School Diploma -
Miami Edison Senior High
Miami, FL06-2014
Skills
- Claims management
- Data management
- Customer relationship management
- Data entry accuracy
- Financial documentation
- Microsoft office
- Time management
- Multitasking
- Attention to detail
- Team collaboration
- Cross-functional teamwork
- Decision-making
- Verbal and written communication
LANGUAGES
Haitian Creole, English
Timeline
Service Administrator
Miami Lakes Automall
03.2019 - Current
Sales Associate
Peterson Harley Davidson Of Miami
03.2018 - 02.2019
Assistant Manager
Peterson Harley Davidson Miami Beach
12.2015 - 03.2018
High School Diploma -
Miami Edison Senior High