Savanna Delgado
Fresno,CA
Overview
7
7
years of professional experience
Work History
Service Administrator
RDO Equipment
11.2023 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and service department through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Completed bi-weekly payroll for Fowler location.
- Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
Customer Service Agent
Matson Alarm
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Billing: Help resolve billing disputes, answer questions about billing issues and invoices.
- Cancellations: Talk to customers about their concerns and reasons for wanting to cancel and work with them to fix the problem so they can stay with our company, process cancellations.
- Service: Help customers troubleshoot their system, update contact information, update their dispatch procedures. Programming customers systems to customize specific ways they want their alarm set up.
Agricultural Commodity Grader GS-5
United States Department Of Agriculture, USDA
10.2022 - 01.2023
- Facilitate positive working relationships amongst plant personnel, growers and buyer's while addressing all matters both positive and negative, as they arise.
- Provide troubleshooting and courses of action to keep both the plant and growers experience at the highest level of satisfaction possible.
- Familiar with the use and purpose of all forms related to processed raisin inspection and the U.S. standard for grades of processed raisins.
- Assisted with entering information on meeting and failing ledgers, generating and retrieving shipping reports and surveillance reports for distribution.
- Responsible for scheduling, ordering supplies, and requesting equipment repair.
- Responsible for sampling, grading, inspecting, and certifying over 10 different processed fruits in accordance with standards and requirements of industry, buyer or government specifications.
- Establish and maintains an effective working relationship with plant and U.S.D.A peers, subordinates, and supervisors.
- Conduct various analytical processes and procedures to determine grade or conformance to specifications and test. Including sand test, mold test, visual Substandard and B or Better, hydrating and dehydrating raisins using oven.
- Perform tasks within established time frames, and complete and followed established formats as applicable with little revisions in terms of contacts, technical accuracy, language, format, spelling and grammar.
- Instruct and provide on-the-job training to lower grade ACGs, aids and plant furnished aids as needed, within established guidelines and time frames, and in accordance with division policy.
- Perform inspection at dehydrator's and receiving plants at various inspection points throughout the Central Valley.
Agricultural Commodity Grader GS-3
United States Department of Agriculture
03.2018 - 07.2018
- Responsible for sampling, grading, inspecting, and certifying over 10 different processed fruits in accordance with standards and requirements of industry, buyer, or government specification.
- Observe raw product material and establish suitability for processing, while advising plant management of results, and taking necessary corrective action if necessary.
- Proficient in identifying product defects and operating laboratory equipment to determine products grade.
- Proficient in determining if plant facilities, operating methods, processing equipment and personnel are in compliance with Branch Sanitation requirements and FDA regulations.
- Advise plant management and personnel regarding minor difficulties in plant practices and procedures while providing direction, guidance, and instruction to existing and new USDA employees.
- Monitor processing plant operations, product grade evaluation, and quality control procedures.
- Conduct sanitation inspection of processing facilities for compliance with FDA Good manufacturing processes.
- Frequently worked all shifts including overtime and weekends.
Waitress
Westwoods BBQ & Spice
07.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Waffle House
10.2018 - 07.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Sales Associate
Justice
11.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Some College (No Degree) - Agricultural Education
California State University
FresnoHigh School Diploma -
Washington Union High School
Fresno, CA2017
Skills
- Experienced with Microsoft Office, Word, Outlook
- Proficient in typing
- Great time management skills and multitasking
- Customer Service
- Organizing and Categorizing
- Critical Thinking
- Active Listening
- 10-Key Data Entry
- Problem Resolution
- File Management
- Service-oriented self-starter
- Warranty claims
- Problem-solving abilities
References
Mark Spomer (559)416-6217
Cheryl Davis (559)246-2134
Jesse Lujan (559)970-8098
Willie Thompson (559)978-5102
Katie Maiorino, Teacher Washington Union High School
6041 S. Elm Avenue Fresno, CA 93706 (559)485-8805
Timeline
Service Administrator
RDO Equipment
11.2023 - Current
Customer Service Agent
Matson Alarm
01.2023 - Current
Agricultural Commodity Grader GS-5
United States Department Of Agriculture, USDA
10.2022 - 01.2023
Waitress
Westwoods BBQ & Spice
07.2021 - Current
Waitress
Waffle House
10.2018 - 07.2021
Agricultural Commodity Grader GS-3
United States Department of Agriculture
03.2018 - 07.2018
Sales Associate
Justice
11.2017 - 04.2018
Some College (No Degree) - Agricultural Education
California State University
High School Diploma -
Washington Union High School
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