Jessica Pugh
Jacksonville,United States
Summary
Dynamic professional with a proven track record at Florida State College at Jacksonville, adept in academic counseling and leveraging Microsoft 365 applications for efficient communication. Excelled in enhancing student success and streamlining processes, demonstrating exceptional oral communication and detail-oriented data management. Skilled in adapting to diverse environments, from healthcare to retail, underscoring versatility and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Academic Advisor I
Florida State College at Jacksonville
01.2023 - Current
- Utilized knowledge of university curriculum and policies to advise students on degree requirements and graduation timelines
- Collaborated with faculty and staff to identify and address academic issues and concerns of students
- Participated in new student orientation and registration processes to introduce students to academic resources and advising services
- Everyday application of micrsoft 365 in creating/ editing documents and communications via outlook
Genetic Counselling Assistant
GeneDx
05.2022 - 08.2024
- Assisting with test utilization management efforts, including review of test orders at accession check, and resolution of issues with provider orders
- Cross-referencing clinical notes to support test issues, relevancy, and matching demographic information
Patient Service Specialist
Mayo Clinic
08.2021 - 05.2022
- Enforcing social distancing and masking as per CDC guidelines
- Screening patients for COVID-19 symptoms
- Upkeeping sanitation stations for patient use
- Utilizing EPIC systems to review notes of patients
Sales Associate
2nd&Charles
05.2019 - 06.2021
- Conducted inventory checks and communicated restocking needs to management
- Restocked merchandise and ensured proper pricing
- Assisted customers in finding products and making purchases
Education
Master of Science - Public Health
Florida International University
Miami, FL08-2026
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL05-2021
Skills
- Academic counseling
- Excellent oral and written communication
- Proficiency in Microsoft 365 applications
- Experience with PeopleSoft Systems
- Appointment scheduling
- Telecommunications Support
- Detail-Oriented Data Input
Languages
English
Native/ Bilingual
Tagalog
Limited
Affiliations
- Yearly participant for the Jacksonville Walk for Alzheimer's raising over $500 in funding for cause
- Dedication to up keeping and promoting personal family donation page
Timeline
Academic Advisor I
Florida State College at Jacksonville
01.2023 - Current
Genetic Counselling Assistant
GeneDx
05.2022 - 08.2024
Patient Service Specialist
Mayo Clinic
08.2021 - 05.2022
Sales Associate
2nd&Charles
05.2019 - 06.2021
Master of Science - Public Health
Florida International University
Bachelor of Science - Human Services
Florida State College At Jacksonville
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