Jessica Quill
Willow Grove,PA
Summary
Proven leader in the senior living industry, adept at budgeting and fostering relationships, significantly increased resident satisfaction to 88% at LCS. Expertise in staff management and financial oversight led to a $109,000 cost reduction. Recognized for exceptional marketing strategies and sales management, driving substantial growth and community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Director
LCS
06.2022 - Current
- Decreased agency spend by $109,000 within 6 months. December 2022 - May 2023
- Increased resident satisfaction from 48% in 2022 to 88% in 2023 with a LCS average of 79% and a senior living industry average of 78%. 88% for Executive Director resident satisfaction score compared to 55% previously.
- Increased FTE from 12 to 31.8 in 15 months.
- Increased census by 15.35% in 6 months.
- Started role with 1 department head; hired a new department team with tenure.
- Expenses control under budget YTD for 2024 and 2023.
Sales & Marketing Director
Solana Doylestown
02.2020 - 05.2022
- Visit to move in ratio of 21.1% to company standard of 20% average over 2 years. June 2020 60%, December 2020 50% and December 2021 57%.
- Initial visit to move in hit 13.9% in October 2021 and 12.1% in November of 2021 to a company standard of 4%
- Initial Inquiry to experience averaged 25.85% from June 2021 to January 2022 to a company standard of 22%
Springfield Senior Living
Springfield
09.2019 - 02.2020
- Managed budgets, financial reports, and contracts, ensuring financial responsibility within the community.
- Responsible for enforcing regulations, policies, and procedures
- Assisted with hiring management team
Sales & Marketing Director / Interim Administrator
Symphony Square
04.2019 - 09.2019
- Develop and maintain relationships with and generate leads through residents, family, and professional resources.
- Represent the community and increase awareness through participation in outside events, professional groups, and community involvement in the local market.
- Maintain working knowledge of lead management systems and use them to maximize sales effectiveness.
Sales & Marketing Director
Harmony Place
05.2018 - 03.2019
Sales & Marketing Director
Brookdale Senior Living
12.2015 - 02.2018
- Diamond Status Award for 22 move-ins in one quarter; top 35 in country throughout Brookdale
- Maintain and/or improve community occupancy level and revenue production in accordance with business and marketing plans.
- Manage sales process by understanding prospective residents’ needs and educating them about the community’s services and programs.
- Coordinate and complete all activities needed for sales, including visiting prospects homes, conducting initial assessments or sales presentations and ensuring all required forms are completed prior to move-in.
- Increase community awareness through participation in outside events, professional groups and local community involvement. Develop and maintain relationships with professional referral sources
Sales Counselor / Resident Program Assistant
Brookdale Senior Living
02.2015 - 12.2015
Education
Bachelor of Science - Health Administration
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2014
Skills
- Budgeting and financial management
- Staff Management
- Relationship Building
- Compliance and regulations
- Financial Management
- Marketing
- Resident satisfaction
- Sales management
Certification
Assisted Living Administrator - PA
Personal Care Home Administrator - PA
Certified Dementia Practitioner
Timeline
Executive Director
LCS
06.2022 - Current
Sales & Marketing Director
Solana Doylestown
02.2020 - 05.2022
Springfield Senior Living
Springfield
09.2019 - 02.2020
Sales & Marketing Director / Interim Administrator
Symphony Square
04.2019 - 09.2019
Sales & Marketing Director
Harmony Place
05.2018 - 03.2019
Sales & Marketing Director
Brookdale Senior Living
12.2015 - 02.2018
Sales Counselor / Resident Program Assistant
Brookdale Senior Living
02.2015 - 12.2015
Bachelor of Science - Health Administration
East Stroudsburg University of Pennsylvania
Assisted Living Administrator - PA
Personal Care Home Administrator - PA
Certified Dementia Practitioner
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