Jessica Quinones
Albuquerque,NM
Summary
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Dedicated Caregiver passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Owner
Sky Cleaning BnB LLC
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivery Driver
DoorDash
10.2021 - 05.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Performed deliveries throughout greater Albuquerque area.
- Maintained safe driving habits to protect property and general public on roadways.
- Notified customers of delays to decrease calls to support.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
House Cleaner
Merry Maids
03.2014 - 10.2021
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
In-Home Caregiver
Above All Personal Care
05.2012 - 05.2014
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided transportation and appointments management.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Cage Cashier
The Downs Racetrack and Casino
01.2009 - 11.2012
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Promoted positive work environment, resolving conflicts and encouraging teamwork.
- Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
- Moved currency, coins and chips following exact security protocols.
- Checked customer identification and verified signatures for large transactions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Caregiver
Addus Home Health Care
07.2006 - 01.2009
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
Associate of Science - Criminal Justice
National American University - Rapid City
Rapid City, SD2020
High School Diploma -
Aztec Homescool
Albuquerque, NM2001
Skills
- Customer Service
- Attention to Detail
- Documentation and Reporting
- Problem-Solving
- Verbal and Written Communication
- Customer Relationships
- Delivery and Shipment Records
- HAZMAT Endorsement
- Team Collaboration and Leadership
- Driven and Determined
- Work Planning and Prioritization
Certification
- Employee of the year, Merry Maids - 2019
- Medical Assistant diploma, ATI Career training - 2010
Timeline
Business Owner
Sky Cleaning BnB LLC
05.2022 - Current
Delivery Driver
DoorDash
10.2021 - 05.2022
House Cleaner
Merry Maids
03.2014 - 10.2021
In-Home Caregiver
Above All Personal Care
05.2012 - 05.2014
Cage Cashier
The Downs Racetrack and Casino
01.2009 - 11.2012
Caregiver
Addus Home Health Care
07.2006 - 01.2009
- Employee of the year, Merry Maids - 2019
- Medical Assistant diploma, ATI Career training - 2010
Associate of Science - Criminal Justice
National American University - Rapid City
High School Diploma -
Aztec Homescool
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