Jessica Quintero
Winter Haven,FL
Summary
Versatile Textile Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 13-year career in laundry. Known for excellent attention to detail and great work ethic. Seasoned Specialist offering 13 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.13
Overview
13
13
years of professional experience
Work History
Textile Specialist Sr
Walt Disney World Company
Kissimmee, FL
12.2023 - Current
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Coordinated and managed various programs or projects to achieve established objectives.
- Conducted regular meetings with staff to review progress and address any concerns.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Defined team directions and provided guidance to members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Supervised dynamic external partner project collaborations.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
Laundry System Operator
World Disney World
Kissimmee, FL
02.2011 - 12.2023
- Monitored and maintained system operations, ensuring optimal performance of computer systems.
- Created detailed reports on system operation status, including any potential issues or security risks identified during monitoring activities.
- Resolved technical issues related to system operations by troubleshooting and providing solutions in a timely manner.
- Conducted regular review of logs and alert notifications in order to identify any irregularities or discrepancies in the system environment.
Education
Associate of Applied Science - Small Business Administration And Management
Purdue University
West Lafayette, IN10-2023
Some College (No Degree) - Elementary Education
Universidad Central De Bayamon
Bayamon, PR01-2004
Skills
- Root Cause Analysis
- Quality Assurance
- Emergency Response
- Resource Allocation
- Quality Assessment
- Teamwork and Collaboration
- Organizational Skills
- Effective Communication
- Time Management Abilities
- Experience in Leadership
- Active Listening
- Excellent Communication
- Team Building
- Analytical Skills
- Adaptability and Flexibility
- Problem-Solving
- Idea Development and Brainstorming
- Reliability
- Task Prioritization
- Problem-Solving Aptitude
- Problem-Solving Abilities
- Process Analysis
- Analytical Thinking
- Interpersonal Skills
- Interpersonal Communication
- Self Motivation
- Team Collaboration
- Data Analysis
- Repair Work
Affiliations
- Textile Services ROAD Professional Development Program 2023.
- AI Challenges and Opportunities for Leadership Certification 2023.
- Disney Safety Team 2023
Timeline
Textile Specialist Sr
Walt Disney World Company
12.2023 - Current
Laundry System Operator
World Disney World
02.2011 - 12.2023
Associate of Applied Science - Small Business Administration And Management
Purdue University
Some College (No Degree) - Elementary Education
Universidad Central De Bayamon
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