JESSICA RADICE
Rancho Santa Margarita,USA
Summary
Experienced server with a demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every guest.
Overview
17
17
years of professional experience
Work History
Food Server
BJ's Restaurant & Brewhouse
RSM, CA
08.2012 - Current
- Welcomed guests warmly, detailed daily specials, and answered questions regarding ingredient and preparation styles.
- Cultivated a welcoming dining environment by anticipating guests needs, proactively refilling guests drinks, and clearing tables.
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Oversaw multiple tables in high-volume, fast-paced environment, ensuring timely and efficient service.
- Resolved guest complaints promptly, fostering satisfaction and encouraging repeat visits.
- Worked closely with team members to ensure seamless service.
- Trained new employees on customer service standards, food safety protocols and restaurant operations procedures.
Bookkeeper
BJ's Restaurant & Brewhouse
RSM, CA
08.2012 - Current
- Processed payments, prepared invoices, reconciled bank statements, and maintained accurate records of accounts receivable and payable to ensure financial integrity.
- Entered financial transactions into accounting software, ensuring data accuracy and timeliness for effective financial reporting.
- Handled cash and deposits by adhering to accounting procedures and maintaining thorough documentation to support financial accountability.
- Utilized problem solving abilities to identify discrepancies between financial documents and implement solutions accordingly.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
Cocktail Server/ Banquet Server
Cannons Seafood Grill
Dana Point, CA
06.2009 - 08.2012
- Delivered exceptional customer service by promptly taking and accurately delivering orders, enhancing guest experience.
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Collaborated with customers and staff to address needs and ensure satisfaction throughout the event.
Education
Associate of Arts -
Saddleback College
Mission Viejo, CASkills
- Food safety compliance
- Event setup
- Time management
- Customer service
- Table management
- Cash handling
- Attention to detail
- Communication skills
Timeline
Food Server
BJ's Restaurant & Brewhouse
08.2012 - Current
Bookkeeper
BJ's Restaurant & Brewhouse
08.2012 - Current
Cocktail Server/ Banquet Server
Cannons Seafood Grill
06.2009 - 08.2012
Associate of Arts -
Saddleback College