Ruby Maiden
Longview
Summary
Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and welcoming dining experience.
Overview
4
4
years of professional experience
Work History
Food Server
The Roost Deli
Longview, Texas
03.2025 - 03.2026
- Anticipated customer needs, delivered swift service, and ensured satisfaction through prompt responses, enhancing dining experience.
- Greeted guests warmly and efficiently in a welcoming atmosphere.
- Served food and beverages to diners, ensuring dietary options.
- Handled cash and credit card payments including tab checks, processing errors and improving service accuracy.
- Resolved customer complaints professionally, maintaining adherence to company policies and procedures.
- Balanced cash transactions accurately, following proper procedures for payment and patronage.
- Executed opening and closing duties, including cash register management and supply restocking.
- Maintained cleanliness by resetting tables, wiping surfaces, and restocking condiments.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, optimizing workflow during peak hours.
Lead Hostess
Rotolo's Pizzeria
Longview, Texas
01.2022 - 06.2024
- Managed reservation system to optimize seating flow and reduce wait times.
- Greeted and seated guests promptly, ensuring overall guest experience.
- Collaborated with kitchen staff to ensure timely fulfillment of guest needs and special requests.
- Oversaw dining area to ensure guest satisfaction, addressing concerns promptly to foster a welcoming environment.
- Facilitated effective communication with servers to ensure seamless service operations.
- Trained new hostesses on customer service standards and restaurant protocols.
- Developed and maintained connections with regular customers to support customer retention and loyalty initiatives.
- Collaborated with team members during high-traffic periods to streamline service delivery.
- Managed front-of-house operations to ensure seamless guest experiences.
Education
GED -
Kilgore College
Kilgore, TX01-2020
Skills
- Menu knowledge and food pairings
- Food safety compliance
- Point-of-sale expertise
- High-volume dining experience
- Customer service and support
- Reservation management
- Cash management and handling
- Dining area maintenance
- Training and onboarding
- Attention to detail
- Problem solving
- Effective communication
- Professional demeanor
- Food handling
Timeline
Food Server
The Roost Deli
03.2025 - 03.2026
Lead Hostess
Rotolo's Pizzeria
01.2022 - 06.2024
GED -
Kilgore College