Overview
Work History
Education
Skills
Timeline
Generic

JESSICA RAGLAND

Gainesboro

Overview

22
22
years of professional experience

Work History

Patient Account Resolution Specialist

Apria Healthcare
03.2023 - Current
  • Review of patient accounts to obtain documentation from referring providers required to bill insurance.
  • Verifying insurance elgibility and contacting patients for updated information.
  • Requested authorization by fax or payor portals for DME services.
  • Evaluate all documentation received to ensure it meets compliance criteria for insurance.

Cleaning Professional

Smith's Cleaning
10.2008 - Current
  • Created and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows, and dusting.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Oversaw inventory supplies and submitted order forms for reorder.

Patient Registration Representative/Call Center Agent

Premier Diagnostic Imaging
02.2006 - 10.2008
  • Answered incoming calls from patients and physician offices.
  • Scheduled patients for imaging procedures.
  • Input patients personal and insurance information.
  • Scanned all necessary documents into system.
  • Confirmed pre-certifications.

Customer Service Representative

Eloqui Wireless
06.2003 - 02.2006
  • Answered and directed phone calls to manage customer accounts and respond to service queries.
  • Took payments on customer accounts.
  • Informed customers of sales and promotions.
  • Followed up with customers after completed sales to assess satisfaction and resolve any issues or concerns.

Education

High School -

Family Christian Academy
Nashville, TN

Medical Terminology -

Tennessee College of Applied Technology
Livingston, TN

Medical Transcription -

Ashworth College
Norcross, GA

Skills

  • Efficient appointment management
  • Management of confidential documents
  • Computer proficiency
  • Time management skills
  • Answering multiple incoming phone lines
  • Client relationship management
  • Goal-oriented mindset
  • Documentation skills

Timeline

Patient Account Resolution Specialist

Apria Healthcare
03.2023 - Current

Cleaning Professional

Smith's Cleaning
10.2008 - Current

Patient Registration Representative/Call Center Agent

Premier Diagnostic Imaging
02.2006 - 10.2008

Customer Service Representative

Eloqui Wireless
06.2003 - 02.2006

Medical Terminology -

Tennessee College of Applied Technology

Medical Transcription -

Ashworth College

High School -

Family Christian Academy

Similar Profiles

CREATE PROFILE
JESSICA RAGLAND