JESSICA RAGLAND
Gainesboro
Overview
22
22
years of professional experience
Work History
Patient Account Resolution Specialist
Apria Healthcare
03.2023 - Current
- Review of patient accounts to obtain documentation from referring providers required to bill insurance.
- Verifying insurance elgibility and contacting patients for updated information.
- Requested authorization by fax or payor portals for DME services.
- Evaluate all documentation received to ensure it meets compliance criteria for insurance.
Cleaning Professional
Smith's Cleaning
Gainesboro, US
10.2008 - Current
- Created and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows, and dusting.
- Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
- Oversaw inventory supplies and submitted order forms for reorder.
Patient Registration Representative/Call Center Agent
Premier Diagnostic Imaging
Cookeville, US
02.2006 - 10.2008
- Answered incoming calls from patients and physician offices.
- Scheduled patients for imaging procedures.
- Input patients personal and insurance information.
- Scanned all necessary documents into system.
- Confirmed pre-certifications.
Customer Service Representative
Eloqui Wireless
Cookeville, US
06.2003 - 02.2006
- Answered and directed phone calls to manage customer accounts and respond to service queries.
- Took payments on customer accounts.
- Informed customers of sales and promotions.
- Followed up with customers after completed sales to assess satisfaction and resolve any issues or concerns.
Education
High School -
Family Christian Academy
Nashville, TNMedical Terminology -
Tennessee College of Applied Technology
Livingston, TNMedical Transcription -
Ashworth College
Norcross, GASkills
- Efficient appointment management
- Management of confidential documents
- Computer proficiency
- Time management skills
- Answering multiple incoming phone lines
- Client relationship management
- Goal-oriented mindset
- Documentation skills
Timeline
Patient Account Resolution Specialist
Apria Healthcare
03.2023 - Current
Cleaning Professional
Smith's Cleaning
10.2008 - Current
Patient Registration Representative/Call Center Agent
Premier Diagnostic Imaging
02.2006 - 10.2008
Customer Service Representative
Eloqui Wireless
06.2003 - 02.2006
Medical Terminology -
Tennessee College of Applied Technology
Medical Transcription -
Ashworth College
High School -
Family Christian Academy