Mai Nhoua Vang
Wausau
Summary
Experienced with patient account management, including billing and payment reconciliation. Utilizes skills in resolving account discrepancies and improving billing efficiency. Knowledge of healthcare regulations and customer service principles ensures effective financial management and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
Aspirus
Wausau, WI
01.2025 - Current
- Managed client outreach efforts to ensure timely resolution of overdue payment accounts.
- Responded to client and patient inquiries via phone to facilitate timely support and assistance.
- Reviewed and interpreted insurance billing to ensure accurate financial operations.
- Oversaw multiple projects to ensure alignment with strategic goals. Coordinated with team members to enhance workflow efficiency. Fostered collaboration among departments to achieve project milestones.
- Addressed and resolved patient account discrepancies to enhance billing accuracy.
- Managed billing for supply and laboratory services to ensure accurate financial tracking.
- Conducted weekly reports and meetings with management to align on objectives and address challenges.
- Achieved improved billing accuracy through effective application of CPT and ICD-10 coding. Enhanced team knowledge of coding standards, resulting in reduced errors. Fostered collaboration among departments to optimize coding workflows and support revenue cycle management.
- Led collaboration between lab assistant and coding teams to enhance outreach strategies. Oversaw client posting team to ensure alignment with project goals. Coordinated with CBO to streamline communication and project execution.
- Coordinated correspondence exchange to maintain clarity and alignment on project objectives.
- Maintains proficient computer skills demonstrated by use of Windows, Word, Excel, internet and all applicable billing systems.
- Works independently and exhibits initiative and ability to analytically problem solve and exercise consistent good judgment in evaluating situations.
Caregiver
Consumer Directions
Wausau, WI
07.2019 - Current
- Assisted in teaching movement and communication skills. Supported partnership monitoring and socialization activities. Helped with homemaking tasks including dishes, mopping, laundry, dusting, and vacuuming.
- Maintained a clean, organized environment to promote health and safety standards
- Implemented behavior management techniques to encourage positive interactions among children
- Ensured child safety through diligent supervision and adherence to established protocols.
Switchboard
Aspirus
Wausau, WI
12.2023 - 08.2025
- Managed call routing and communication processes for patients, doctors, and nurses, supporting effective healthcare delivery.
- Facilitated efficient communication by directing traffic on telephone, radio, paging, and workstation systems to enhance operational effectiveness.
- Updated and maintained current information in systems. Assisted in performing regular system backups.
- Executed tasks efficiently in high-pressure environments.
- Responded to code blue alerts for pediatric stroke incidents, adhering to established pneumatic tube and fire safety regulations.
Personal Care Assistant
TMG Iris
Wausau, WI
05.2019 - 01.2023
- Oversaw daily household operations, including laundry management, dish organization, and grocery procurement. Coordinated cleaning schedules to ensure a consistently organized living space. Enhanced meal preparation efficiency through effective management of kitchen tasks and supplies.
- Oversaw personal care routines encompassing bathing, hygiene management, hair styling, dressing, feeding, and facilitating enjoyable activities for individuals.
- Provided emotional support for patients and families.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
Receptionist
Bella Nail Salon & Spa
Wausau, WI
04.2019 - 09.2021
- Optimized schedule management to enhance operational efficiency.
- Addressed customer complaints and provided solutions to enhance satisfaction.
- Facilitated visitor reception and ensured a warm welcome upon entrance.
- Maintained cleanliness and organization of reception area.
- Executed payment processing for goods and services to ensure timely transactions.
Education
Program associate - nursing
Northcentral Technical College
Wausau, WI02.2026
Program - Medical Coding
Northcentral Technical College
Wausau, WI05.2024
High school diploma - undefined
Central High school
St Paul, MN06.2018
Skills
- Healthcare vocabulary
- Efficient appointment management
- Skilled in telephonic interactions
- Client support
- Experienced in software applications
- Typing speed of 30 wpm
Accomplishments
- Built productive relationships with patients and insurance companies, increasing payment rates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Medical Coding, Northcentral Technical College
Languages
English
Full Professional
Hmong
Native or Bilingual
Thai
Limited Working
Timeline
Patient Account Specialist
Aspirus
01.2025 - Current
Switchboard
Aspirus
12.2023 - 08.2025
Caregiver
Consumer Directions
07.2019 - Current
Personal Care Assistant
TMG Iris
05.2019 - 01.2023
Receptionist
Bella Nail Salon & Spa
04.2019 - 09.2021
Program - Medical Coding
Northcentral Technical College
High school diploma - undefined
Central High school
Program associate - nursing
Northcentral Technical College