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Jessica Ramirez
Operations & Special Projects HR Consultant
Rowlett,TX
Summary
Champion of initiatives that support transformation with a proven ability to 'think outside the box' in identifying problems and implementing innovative solutions. Key strengths in research, analysis, communication, problem solving and project management . Strong leader known for tenacity and positive 'can-do' attitude. Highly analytical thinker with demonstrated talent for identifying, scrutinizing and streamlining complex work processes.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Operations & Special Projects HR Consultant
IBM
Coppell, TX
12.2021 - Current
- Facilitate solutions globally across projects/programs requiring ongoing working relationships such as detecting technology improvement prospects and establishing efficient processes
- Create and analyze service level metrics for leadership using Excel power query for HR teams by identifying trends and measuring effectiveness of initiatives and programs developed
- Collect and provide requirements for project initiatives and work closely with leadership to prioritize and execute
- Develop collaborative thought partnerships with leadership and work side by side with business partners to drive project excellence across the business
Operations Analyst Senior Associate
EY
Dallas, TX
07.2021 - 11.2021
- Responsible for projects including new technology/process deployments and continuous improvement initiatives
- Managed global HR projects to develop solutions and solve business problems using operations, process, and technology enablement knowledge
- Created and developed project/program scope and planned and assigned resources to associated tasks and deliverables as appropriate
- Created and analyzed service level metrics for leadership
- Collected and provided requirements for project initiatives and work closely with leadership to prioritize and execute
Operations Analyst Associate
EY
Dallas, TX
03.2019 - 07.2021
- Led team of 11 counselees
- Worked closely with leadership and other stakeholders during payroll system transformation
- Produced and analyzed reports to identify trends and opportunities for process improvement
- Led collaboration and implementation of new service offering for the Core Business Service Talent Contact Center
- Documented complex technical/process information with a level of detail appropriate for the audience
- Developed and delivered training over HRIS Systems
- Assisted in creating and maintaining Power BI Metrics Dashboard
HR Compliance/Immigration Operations Coordinator
EY
Dallas, TX
10.2016 - 03.2019
- Compiled and assessed data to monitor compliance outcomes and identify and address trends of non-conformity.
- Visa initiations & extensions: H1B COE, H1B Cap, L1, TN, E3
- Created and delivered training for Core Business Services Talent teams
- Provided performance management system support
International Purchasing Manager
Howard Supply Company
Fort Worth, TX
02.2008 - 11.2015
- Successfully cultivated and maintained international client relationships
- Managed over 500+ vendor relationships as well as conducted invoice reconciliation and review
- Oversaw all aspects of procurement process including initial customer inquiry, purchasing, delivery, invoicing, and trade compliance
- Managed and monitored $8 million annual sales pipeline
- Contract negotiations
- Assumed progressive responsibility from Sales Assistant to International Purchasing Manager
- Partnered with leadership to proactively assess needs, identify and implement tactical and strategic sales objectives
Education
Bachelor of Science - Business Administration And Management
Texas A&M University - Commerce
Commerce, TX 08.2014 - 12.2016
Associate of Science - Business Administration And Management
Dallas College
Mesquite, TX 08.2011 - 06.2014
Skills
Advanced problem solving
Business process re-engineering
Change management
Data analysis
Fluent in Spanish
Leadership
Project planning and development
Training and mentoring
Software
Genesys Cloud
INSZoom
Microsoft Power BI
Microsoft Office
Oracle PeopleSoft
SAP SuccessFactors
ServiceNow HR Service Management
Taleo
Visio
Timeline
Operations & Special Projects HR Consultant
IBM
12.2021 - Current
Operations Analyst Senior Associate
EY
07.2021 - 11.2021
Operations Analyst Associate
EY
03.2019 - 07.2021
HR Compliance/Immigration Operations Coordinator
EY
10.2016 - 03.2019
Bachelor of Science - Business Administration And Management
Texas A&M University - Commerce
08.2014 - 12.2016
Associate of Science - Business Administration And Management
Dallas College
08.2011 - 06.2014
International Purchasing Manager
Howard Supply Company
02.2008 - 11.2015