Jessica Ramirez
Merced,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Top-notch communicator with excellent time management, administrative and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Specialist
City Of Merced Parks And Recreation
05.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and implemented systems to track customer feedback and satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed over 15 call per day.
- Communicating in person with 30 community members per day.
Caregiver
Emma Quintero
09.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Scheduled daily and weekly care hours for client caseload.
- Time management
- Knowledgeable about my clients condition.
Adjunct Professor
Merced Junior College
06.2016 - 06.2023
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Improved student performance by defining clear goals and communicating performance metrics.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Built strong rapport with students through class discussions and academic advisement.
- I spoke with 40-50 students daily that is weather I trained the athletes or talking about education.
Assistant Women's Basketball Coach
Merced Junior College
06.2016 - 06.2023
- Assisted and advised students on academic issues and goals.
- Assisted head coach with recruiting of new players by attending scouting events and games.
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
- Represented school and athletic program in positive light locally and in media.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Assisted in developing student-athletes to fullest potential and performing under pressure.
- Obtained and presented tapes of competing teams and professional teams to build strategy and demonstrate technique.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Acted as positive role model for team participants and in community.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Promoted good sportsmanship with competing teams on- and off-field.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Trained athletes in proper use of equipment for safety and maximum results.
- Managed to speaking to about 50 students a day.
Education
Some College (No Degree) - Kinesiology
California State University - Stanislaus
Turlock, CAAssociate of Arts - Education
Merced College
Merced, CA06.1997
High School Diploma -
Le Grand High School
Le Grand, CA06.1995
Skills
- Submission Coordination
- Machinery Maintenance
- Patient Account Reviews
- Maintenance and Repair
- Customer service
- Community Advocacy
- Clerical Support
- Leadership
Additional Information
My goal is to obtain a position in customer service. I like helping people and figuring a solution that will meet there needs.
Timeline
Specialist
City Of Merced Parks And Recreation
05.2023 - Current
Caregiver
Emma Quintero
09.2020 - Current
Adjunct Professor
Merced Junior College
06.2016 - 06.2023
Assistant Women's Basketball Coach
Merced Junior College
06.2016 - 06.2023
Some College (No Degree) - Kinesiology
California State University - Stanislaus
Associate of Arts - Education
Merced College
High School Diploma -
Le Grand High School
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