JESSICA RAMIREZ
Pico Rivera,CA
Summary
- Customer service support specialist with extensive experience in handling inquiries and resolving issues efficiently. Proficient in Freshdesk, RingCentral, Microsoft Teams, and Microsoft Office, ensuring effective communication and documentation. Demonstrated expertise in cash handling and POS systems, contributing to accurate financial transactions.
Overview
6
6
years of professional experience
Work History
Domestic Support Technician
Deluxe Ent.
11.2021 - 03.2026
- Responded to support tickets, diagnosing and resolving technical issues for internal teams and clients
- Actively listened to customers, handled concerns quickly and troubleshooted major issues.
- Responded to high volume of customer calls and emails promptly, ensuring efficient communication.
- Managed customer inquiries and suggestions with professionalism, enhancing customer satisfaction.
Sales Associate
Bath and Body Works
Pico Rivera, CA
07.2020 - 11.2021
- Greeted customers and resolved concerns to enhance customer satisfaction
- Collaborated with team to achieve sales goals through effective communication
- Maintained store presentation and restocked merchandise to ensure optimal shopping experience.
- Handled cash and card transactions using POS systems
Guest Advocate
Target
Pico Rivera, CA
10.2020 - 01.2021
- Provided friendly, professional service to elevate customer experience
- Assisted customers with purchases and inquiries to ensure satisfaction
- Operated cash registers and handled transactions accurately
- Managed multiple tasks efficiently in fast-paced retail environment
Education
High School Diploma -
Maywood Academy High School
Maywood, CA06-2019
Skills
- Data analysis
- Problem solving
- Attention to detail
- Team collaboration
- Multitasking abilities
- Communication skills
- Interpersonal skills
Languages
- English
- Spanish
Profile - Summary Of Qualifications
- Customer Service Support Experience
- Familiar with FreshDesk, RingCentral, Teams and Microsoft Office
- Professional phone and email etiquette
- Cash handling and POS systems
Timeline
Domestic Support Technician
Deluxe Ent.
11.2021 - 03.2026
Guest Advocate
Target
10.2020 - 01.2021
Sales Associate
Bath and Body Works
07.2020 - 11.2021
High School Diploma -
Maywood Academy High School