Jessica Rashko
Buffalo,NY
Summary
Dynamic professional with experience at Spire Recovery Solutions, excelling in debt recovery and customer account management. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in payment negotiation and maintaining compliance, consistently achieving high performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administration Assistant
Spire Recovery Solutions
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or text messages.
- Verifying accounts making sure they are accurate.
- Running payments through terminals or running checks manually.
Collections Agent
Beacon Recovery
03.2018 - 03.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School -
South Park
Buffalo Skills
- Debt Recovery
- Account Reconciliation
- Payment Negotiation
- Skip Tracing
- Customer Account Management
- Aging Report Analysis
- Call Center Communication
- Collection Strategies & Compliance
- Delinquency Management
Administrative Skills:
- Data Entry
- CRM or Collections Software
- Microsoft Office
- Handling Confidential Information
Soft Skills:
- Attention to Detail
- Communication & Negotiation
- Conflict Resolution
- Time Management
- Multitasking
- Team Collaboration
Timeline
Administration Assistant
Spire Recovery Solutions
03.2022 - Current
Collections Agent
Beacon Recovery
03.2018 - 03.2020
High School -
South Park