Jessica Rawls
Berkley,MI
Summary
Personable professional offering 12 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
14
14
years of professional experience
Work History
Taproom Manager
Dog And Pony Show Brewery
01.2024 - Current
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
Consumer Loan Underwriter
Michigan First Credit Union
03.2021 - 01.2024
- Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
- Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
- Reviewed financial statements, credit histories, income reports and other information to make accurate determinations about loan decisions.
Risk Management Specialist
The Southern Credit Union
05.2014 - 12.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Safeguarded company assets through diligent monitoring of loan collateral, ensuring proper due diligence was conducted on each transaction.
Lead Teller
Wells Fargo
03.2011 - 05.2014
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Boosted customer satisfaction scores, promptly addressing inquiries and resolving issues.
- Streamlined end-of-day reconciliation process, ensuring accuracy and minimizing time spent on closing activities.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
Skills
- Selected to attend Developing Influential Leadership thru Michigan First Leadership Academy
- Certified in Rex Johnson University of Lending
Additional Information
LinkedIn Profile: linkedin.com/in/jessica-rawls-5516681bb
Timeline
Taproom Manager
Dog And Pony Show Brewery
01.2024 - Current
Consumer Loan Underwriter
Michigan First Credit Union
03.2021 - 01.2024
Risk Management Specialist
The Southern Credit Union
05.2014 - 12.2020
Lead Teller
Wells Fargo
03.2011 - 05.2014
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