JESSICA REAGAN

Conceptual Minds | Remote | Aug 2024 – Present

• Managed 70+ outbound client calls daily, providing product education and support.
• Resolved client concerns and inquiries promptly, improving satisfaction rates.
• Maintained accurate documentation in CRM; ensured client records were up to date.
• Collaborated cross-functionally to improve communication and customer workflows.
• Expanded client base by identifying and targeting new business opportunities through market research and analysis.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.

• Led sales initiatives, surpassing targets and ranking in top 50 of 2,000 reps.
• Negotiated contracts, defined sales territories, and expanded client base.
• Handled high-volume client communication to match candidates with employment opportunities.
• Tracked job placements and followed up with clients to ensure service satisfaction.
• Managed recruitment events and fairs to increase community engagement.
• Maintained CRM records and provided weekly reports on client engagement.

• Coordinated transfer orders, ensuring accurate inventory management for spirits and merchandise.
• Trained new employees on customer service techniques and cash handling.
• Delivered top-tier customer experience, exceeding monthly sales and membership goals.
• Addressed guest concerns in-store and by phone with professionalism and care.
• Handled inventory management and ensured timely product availability.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Ensured client safety by removing hazards and resolving issues promptly.
• Enhanced social and emotional well-being through varied activities.
• Managed personal errands for medicine and groceries efficiently.
• Documented daily activities and health metrics for accurate tracking.
• Managed tailored activity plans to boost mental stimulation, quickly addressing care challenges and increasing overall comfort.

• Managed databases to track sales data, improving accuracy and efficiency.
• Handled customer inquiries, ensuring timely delivery confirmations.
• Maintained accounting records in Excel, enhancing financial accuracy.
• Coordinated bookkeeping in QuickBooks, streamlining invoicing processes.
• Streamlined office scheduling and vendor management, reducing delays and enhancing team coordination with modern tools.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Scheduled customer appointments, enhancing sales opportunities.
• Matched customer needs to vehicle models, boosting sales.
• Explained vehicle features, aiding informed purchases.
• Maintained customer relationships through regular updates.
• Improved customer satisfaction with personalized service.
• Orchestrated complete sales cycles by presenting vehicle performance, resolving trade-in issues, and securing financing, yielding impactful results.
• Increased used car sales by developing and implementing effective marketing strategies.