Jessica Reaves

· Develop and maintain relationships with residents, families, associates, and guests.

· As a backup, handle inquiry calls and conduct tours within the community to assist with the sales process.

· Develop and maintain relationships with referral sources from a variety of settings.

· Assist in developing and implementing a marketing plan.

· Conduct tours within the community to assist with the sales process.

· Follow up and follow through on the sales process on any inquiry for the facility as backup for the Executive Director.

· Prepare reports to track data in a retrievable fashion.

· Analyze data to meet the adjusting needs of the community.

· Contribute as a positive team member.

· Assist in greeting callers and guests and other front desk duties.

· Clerical and administrative support services.

· Collect, monitor and prepare reports as needed for the Executive Director.

· Business office functions such as census reporting, payables, payroll, etc.

· Maintain files in accordance with state, federal and regional laws.

· Assist in Human Resource Function (background checks, drug screenings, E-verify, I-9, new hire orientation, benefits, OSHA logs, workers compensation, etc.) and the hiring process.

· Review of Swipe Clock and Payroll.

· Assist with Benefit management.

· Track expenditures on a weekly spend-down form.

· Assist with expense receipt reconciliations.

· Answer phones in a timely and professional manner.

· Assist residents and their families with questions and issues.

· Assist with the billing process.

· Assist with Accounts Receivable and Payable.

· Facilitate timely deposits of all checks/cash.

· Maintain an organized calendar of appointments and events for Executive Director.

· Assist with the Manager on Duty responsibilities.

· Assist supervisor in making sure property is always tour ready.

· Monitor the telephone on-hold message to ensure that it is playing and is seasonally correct.

• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Supervised team of 30 office personnel.
• Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
• Developed close working relationships with front office and back office staff.
• Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Assisted with regulatory issues such as compliance.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
• Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
• Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
• Handled job duties for staff members which were unavailable or out of office.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
• Oversaw accounting, budgeting, and financial reporting.
• Consulted with healthcare professionals on business decisions.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.

• Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
• Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
• Boosted practice growth through the development of marketing initiatives and community outreach efforts.
• Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
• Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
• Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
• Increased staff productivity by providing training, guidance, and performance evaluations.
• Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
• Streamlined office operations by implementing efficient administrative systems and procedures.
• Identified areas for cost reduction by conducting regular audits of operational expenses.
• Spearheaded successful accreditation efforts resulting in improved recognition within the medical community.
• Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
• Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.