JESSICA REEVES
Bridgewater,Ma
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collateral Specialist
Rockland Trust Company
01.2022 - Current
- Created legal documents
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
911 TELECOMMUNICATOR
Town Of Weymouth
07.2018 - 08.2022
- Receive emergency and non-emergency phone calls
- Utilize CAD systems to log all calls for service and officer patrols
- Demonstrated excellent decision making skills while prioritizing multiple calls simultaneously
- Established rapport with distressed callers by displaying empathy and sensitivity to their situation
- Provide Emergency Medical Dispatch instructions when necessary
- Utilize CJIS for all intended reasons: traffic stops, entering stolen items/vehicles, and missing persons
- Evaluated caller's mental state by utilizing active listening techniques before transferring them onto another line if needed
- Actively listened to caller's needs while remaining composed during times of high stress or frustration.
- Monitored Police and Fire radios to provide assistance to responding personnel.
ADMINISTRATIVE ASSISTANT
Boston Children's Hospital
08.2021 - 01.2022
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
911 EMERGENCY DISPATCHER
Town Of Provincetown
01.2017 - 07.2018
- Emergency Telecommunicator Receive emergency and non-emergency phone calls
- Dispatch appropriate responders (Police, Fire, EMS, Coast Guard, and Harbormaster)
- Utilize CAD systems to log all calls for service and officer patrols
- Provide Emergency Medical Dispatch instructions when necessary
- Utilize CJIS for all intended reasons: traffic stops, entering stolen items/vehicles, and missing persons
Education
Southern New Hampshire University
High School Diploma -
Weymouth High School
Weymouth, MASkills
- Organizational skills
- Data Integrity
- National Crime Information Center (NCIC)
- Verbal and Written Communication
- Computer-Aided Dispatching
- Emergency Medical Dispatching
- Complex Problem-Solving
- Emergency Assistance
- Prioritizing Effectively
Certification
APCO Telecommunicator Certification
APCO EMD Certification
CPR Certification
Timeline
Collateral Specialist
Rockland Trust Company
01.2022 - Current
ADMINISTRATIVE ASSISTANT
Boston Children's Hospital
08.2021 - 01.2022
911 TELECOMMUNICATOR
Town Of Weymouth
07.2018 - 08.2022
911 EMERGENCY DISPATCHER
Town Of Provincetown
01.2017 - 07.2018
Southern New Hampshire University
High School Diploma -
Weymouth High School
Similar Profiles
Alexis BustosAlexis Bustos
Banker at Rockland Trust CompanyBanker at Rockland Trust Company
JAMAR STEPHENSONJAMAR STEPHENSON
Assistant Branch Manager/Relationship Banker II at Rockland Trust CompanyAssistant Branch Manager/Relationship Banker II at Rockland Trust Company
Joseph CarterJoseph Carter
Portfolio Manager, Vice President at Rockland Trust CompanyPortfolio Manager, Vice President at Rockland Trust Company