Kali Boyles
Jacksonville,FL
Summary
Working hard while having fun! Leads by example, and focuses on growth opportunities. It's important to focus on the future by being mindful of the experiences how to get me there. I'm positive and I always put myself in other's shoes to gain perspective for a healthier work environment. Life is about learning. I'm willing to try and learn new things to move my life and my company towards success.
Overview
9
9
years of professional experience
Work History
Collateral Specialist
Bank Of America
01.2022 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Researched and obtain vehicle titles for Bank of Americas title department.
- Evaluated title requests and documents to verify accuracy and completeness.
- Created letters/documents needed for parties affiliated.
Sales Associate
Tory Burch
08.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Guest Experience Team Leader
Celebration Church
03.2016 - 08.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Extended Day Teacher
Chets Creek Elementary
08.2014 - 01.2017
- Developed special events for students and parents.
- Kept all students in care safe and supported individual needs.
- Communicated openly with program leadership to maximize success of all care activities.
- Planned fun and engaging activities to keep students occupied and provide additional learning opportunities.
- Monitored student attendance by collecting attendance rosters.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Integrated technology and multimedia tools into dance lessons to enhance overall student involvement.
Education
Associate of Arts -
Southeastern University
Jacksonville08.2020
Advance Certificate of Ministry And Leadership - Theological And Ministerial Studies
Celebration College
Jacksonville07.2020
High School Diploma -
Florida State College At Jacksonville
Jacksonville, FL04.2015
Skills
- Leadership
- Interpersonal skills
- Customer Service
- Problem Solving
- Communication
- American Sign Language
- Analytical Skills
Websites
Timeline
Collateral Specialist
Bank Of America
01.2022 - Current
Sales Associate
Tory Burch
08.2020 - 06.2022
Guest Experience Team Leader
Celebration Church
03.2016 - 08.2020
Extended Day Teacher
Chets Creek Elementary
08.2014 - 01.2017
Associate of Arts -
Southeastern University
Advance Certificate of Ministry And Leadership - Theological And Ministerial Studies
Celebration College
High School Diploma -
Florida State College At Jacksonville
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