Jessica Register

I answer the phone and provide resources for individuals with mental health issues, substance abuse problems, as well as gambling addiction. I enter large amounts of data in an extremely timely manner into FileMaker Pro and operate 6 computer screens with different applications set on each. I ensure quality and outstanding conversation through each call by engaging thoroughly in active listening and understanding of the callers needs. I also audit data before it is sent out to contractors. I am nationally certified in customer service. I am a Certified Crisis Counselor for the State of Louisiana. I am also a Mandated Reporter for the state of Louisiana as well as I am certified and trained in ASSIST suicide intervention. I also work through Microsoft Outlook, Integrity Voice, EselfServe, The Vibrant Platform as well as Icarol text and chat and extremely proficient in typing and microsoft word. I am extremely proficient at multitasking and running multiple computer systems at once. delivering outstanding phone etiquette.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.