Rhonda Bolden
Chicago,IL
Summary
Empathetic licensed clinical professional counselor with 4 years of hands-on experience providing quality psychological services to children, adolescents, and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for clients.
Overview
4
4
years of professional experience
Work History
Mobile Crisis Response Supervisor/Crisis Counselor
Community Counseling Centers Of Chicago
Chicago, IL
07.2023 - Current
- Direct and oversees direct reports in crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning.
- Schedule employees to provide adequate coverage.
- Train and supervises employees to procedures and clinical functions and to deliver high-quality client care and stabilization.
- Onboarded new employees with training and new hire documentation.
- Ensure documentation quality, completion and compliance at all times, as well as monitor timelines and agency policies and procedures according to C4s guidelines.
- Ensure compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards.
- Is responsible for performance feedback and formal evaluation, and disciplinary action in consultation with direct supervisor.
- Develop, coach, guide, and determine individual performance expectations for direct reports.
- Monitor, manage, and is accountable for productivity goal and concerns of direct reports.
- Initiate, cultivate and maintain professional relationships within C4 to enhance communications, support, and service alignment.
- Maintain compliance with confidentiality policies and procedures at all times.
- Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community.
- Assist with outcome measures, and attend clinical meetings and trainings.
- Deliver individualized counseling services to clients working through issues such as mental illness, post-traumatic stress, and substance abuse, using an integrative therapy approach and best practices.
- Utilize motivational interviewing techniques to increase client engagement in treatment.
- Devise and enhance treatment strategies to promote continued progress, and assist in the development and implementation of relapse prevention strategies.
Crisis Treatment Clinician/Intake Coordinator
Community Counseling Centers Of Chicago
Chicago, IL
01.2021 - 07.2023
- Deliver individualized counseling services to clients working through issues such as mental illness, post-traumatic stress, and substance abuse, using an integrative therapy approach and best practices.
- Utilize motivational interviewing techniques to increase client engagement in treatment.
- Devise and enhance treatment strategies to promote continued progress, and assist in the development and implementation of relapse prevention strategies.
- Complete intake assessment forms.
- Assess clients' needs and determine eligibility for intake services.
- Conduct comprehensive assessments of clients to develop individualized treatment plans, progress, and modified according to presentation.
- Use skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Liaise between clients and healthcare providers to maintain continuity of care.
- Build safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Coordinate with multidisciplinary teams to facilitate and deliver necessary client services.
- Attend multidisciplinary case reviews, client consultations, and provide feedback on client progress.
- Work with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Enter referrals into appropriate system based on type of referral obtained, and conducted therapist-client assignments.
- Built relationships with community agencies for timely service referrals.
- Train new clinicians to deliver high-quality client care and stabilization.
Mobile Crisis Response Counselor
Community Counseling Centers Of Chicago
Chicago, IL
10.2019 - 07.2023
- Interview clients, review records and conduct assessments to evaluate mental or physical condition of clients.
- Provide emergency response in crisis situations, and document risk to each client and context of concerns.
- Collaborate with counselors, physicians and nurses, drawing on clinical experience to coordinate comprehensive care and treatment for clients.
- Offer compassionate and attentive guidance to patients during moments of crisis and trauma.
- Work with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Work with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Offer supportive counseling and crisis intervention to individuals in crisis.
- Evaluate risk to client or others based on mental and physical parameters discovered through gathering information and conducting assessments.
- Counsel and help to stabilize consumers and caregivers in crisis situations.
Rapid Response Intervention Specialist Team Lead
Community Counseling Centers Of Chicago
Chicago, IL
08.2022 - 05.2023
- Conducted assessments of students to determine individual needs.
- Developed and implemented behavior management plans to improve child and adolescent behavior.
- Worked closely with parents and guardians to address clients' issues on multiple fronts, and provided psycho-education to parents, school administration, and other client support staff.
- Implemented behavior modification techniques to improve child and adolescent social and academic performance.
- Skilled at working independently and collaboratively in a team environment.
- Provided clinical instruction and support for behavioral intervention specialist team members.
Education
Master of Arts - Counseling Psychology- Health Concentration
The Chicago School of Professional Psychology
Chicago, IL08.2018
Bachelor of Arts - Psychology
Purdue University Calumet
Hammond, IN05.2008
Skills
- Active Listening and Superior Communication Skills
- Rapport Building
- Crisis Response and Intervention
- Biopsychosocial Assessments
- Treatment and Client Goal Planning
- Case Documentation
- Facilitating individual and Group Counseling Sessions
- Cognitive Behavior Practices and Evidence-Based Therapy
- Interdisciplinary Collaboration
- National Certified Counselor
Timeline
Mobile Crisis Response Supervisor/Crisis Counselor
Community Counseling Centers Of Chicago
07.2023 - Current
Rapid Response Intervention Specialist Team Lead
Community Counseling Centers Of Chicago
08.2022 - 05.2023
Crisis Treatment Clinician/Intake Coordinator
Community Counseling Centers Of Chicago
01.2021 - 07.2023
Mobile Crisis Response Counselor
Community Counseling Centers Of Chicago
10.2019 - 07.2023
Master of Arts - Counseling Psychology- Health Concentration
The Chicago School of Professional Psychology
Bachelor of Arts - Psychology
Purdue University Calumet