Jessica Reinhold
Knoxville,TN
Summary
Dedicated Patient Coordinator Lead with over 14 years of experience in management, customer service, and administrative support. Expertise in directing large teams, managing high-volume patient communications, and resolving complex operational challenges. Certified Nursing Assistant (CNA) with strong clinical knowledge and 100 WPM typing speed. Committed to excellence in fast-paced medical environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Coordinator / Lead
AccessNurse (A TeamHealth Company)
01.2020 - Current
- Team Leadership: Direct a team of 20+ Patient Coordinators during 10-hour shifts, serving as the primary lead for operational troubleshooting and office directive inquiries.
- Standardizes shift transitions by generating comprehensive End-of-Shift reports that track attendance, schedule deviations, and data corrections for senior leadership review.
- Facilitates monthly new-hire training and provides continuous performance coaching, specifically targeting the reduction of charting and scripting errors to ensure data integrity.
- Optimizes high-volume switchboard operations (60–80+ calls per shift), accurately capturing patient symptoms for RN triage, critical lab notifications, physician consults and pharmacy requests.
- Physician Liaison: Update on-call schedules and coordinate emergent communications between patients, hospitals, and on-call physicians via paging and faxing.
Homemaker Aide
Quality Private Duty Care
08.2022 - 08.2025
- Promoted client independence by assisting with daily living activities.
- Developed tailored care plans based on individual client needs and preferences.
- Coordinated transportation for medical appointments and social engagements effectively.
- Implemented rigorous safety protocols ensuring a secure environment for clients.
- Trained new aides on effective caregiving practices and client interaction techniques.
- Enhanced clients' emotional well-being through fostering positive companionship relationships.
Store Manager
McAlister’s Deli
09.2019 - 01.2020
- Enhanced guest satisfaction by overseeing daily operations and service delivery.
- Elevated team performance through effective staff training programs and customer engagement.
- Reduced waste and improved cost efficiency by managing inventory control processes.
- Streamlined workflows and increased productivity through operational improvements and adjustments.
- Optimized labor costs while maintaining service standards by developing staff schedules.
- Ensured compliance with health and safety regulations to uphold restaurant standards.
Education
Certified Nurse Assistant -
American Red Cross
Knoxville, TN08.2011
GED -
Farragut High
Knoxville, TN05.2007
Skills
- Technical: 100 WPM Typing Speed, Advanced Technology Knowledge, Medical Triage Documentation, G-Tube Care & Suctioning
- Professional: Conflict Resolution, Problem Solving, Team Leadership, Time Management, Crisis Negotiation, and Active Listening
- Patient confidentiality
- Electronic records management
- Healthcare industry
- Customer service
- Patient care and education
- Attention to detail
- HIPAA compliance
- Administrative supervision
- Proficient in Microsoft Word, Google Chrome, Zoom, Google Docs, Microsoft Excel, Outlook, Tableau, Power BI, Genesys Cloud, Zenith
Accomplishments
- Supervised team of 20 or more staff members.
- Authored comprehensive Lead Reports documenting critical shift data, including employee attendance, schedule changes, and office directive corrections.
- Maintain a high level of productivity with a typing speed of 100 WPM.
- Improved team accuracy by identifying and coaching staff on chart and scripting errors.
Certification
- Certified Nurse Assistant, American Red Cross - 2011
Timeline
Homemaker Aide
Quality Private Duty Care
08.2022 - 08.2025
Patient Coordinator / Lead
AccessNurse (A TeamHealth Company)
01.2020 - Current
Store Manager
McAlister’s Deli
09.2019 - 01.2020
Certified Nurse Assistant -
American Red Cross
GED -
Farragut High