Jessica Remolina
Shrewsbury,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths and 5+ years of experience focused on increasing revenues and expanding margins.
Overview
24
24
years of professional experience
Work History
General Manager
Platypus Home
06.2017 - Current
- Developed and implemented strategies to increase sales and profitability: bringing annual sales Pre-Covid of $1.3 million to current day $2.4+ Million
- Manage buying, employee reviews, training, schedules, and contract negotiations
- Build out Containers from overseas and manage logistics of shipments and deliveries.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Real Estate Agent
Long & Foster Real Estate Inc.
04.2015 - 06.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed and executed confidential documents, contracts and disclosures.
- Performed home evaluations and developed competitive market analysis for individual homes.
Sales Associate
Femme Woman's Boutique
06.2012 - 12.2015
- Key Holder, responsible for open and closing of the boutique and managing cash and receipts in the register each day.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Directly assisted in the setup and management of new e-commerce site, working with photographers on photos, creating description of products and packaged and shipped out products purchased.
Regional Account Manager
SunGard Data Systems
11.1999 - 02.2007
- Dedicated Account Manager for SunGards leading Sell Side Equity Order Management System (BRASS), handling some of the firms largest banks and trading desks in terms of revenue, including Morgan Stanley, JP Morgan and CIBC with responsibility for maintaining a growing $15MM/year in revenues.
- Assisted in development, testing and implementation of multiple OMS projects per year including FIX inbound orderflow as well as backoffice clearing interfaces.
- Decisive point of contact for up to 15 global clients in terms of system outages and all production emergencies.
- Managed a team of 3-4 senior account managers, helping them with day to day issues and projects.
Education
Bachelor of Arts - Accounting And Business Management
Salve Regina University
Newport, RI05.1998
Skills
- Profit and Loss
- Product Analysis
- POS Inventory System Operation
- Customer Loyalty
- Client Relationships
- Manage Operations
- Hiring and Onboarding
- Staff Management
- Inventory Tracking and Management
Timeline
General Manager
Platypus Home
06.2017 - Current
Real Estate Agent
Long & Foster Real Estate Inc.
04.2015 - 06.2019
Sales Associate
Femme Woman's Boutique
06.2012 - 12.2015
Regional Account Manager
SunGard Data Systems
11.1999 - 02.2007
Bachelor of Arts - Accounting And Business Management
Salve Regina University
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