Jessica Revilla
San Antonio
Summary
Licensed Property & Casualty insurance professional with expertise in auto, property, and umbrella policies. Proven leader with hands-on experience supporting team operations, coaching peers, and stepping in during manager absences to ensure continuity and performance. Strong background in sales, service, and risk assessment, with a focus on developing team members, improving processes, and delivering consistent results. Prepared to transition into a Manager role with a focus on leadership, accountability, and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Professional 1
USAA
San Antonio
10.2021 - Current
- Provide sales and service expertise across auto, property, and umbrella policies, ensuring accurate coverage and strong customer outcomes.
- Step in to support team operations during manager absences, helping maintain workflow, answering team questions, and ensuring service levels are met.
- Coach peers by providing real-time guidance, sharing best practices, and assisting with complex policy scenarios.
- Facilitate and contribute to team meetings, reinforcing goals, updates, and performance expectations.
- Handle escalated member concerns, making sound decisions to resolve issues and retain business.
- Support peers by providing guidance on systems, processes, and product knowledge.
- Maintain compliance with regulatory and company standards while working in a high-volume environment.
Senior Business Credit Card /Fraud Specialist
JP Morgan Chase Bank NA
San Antonio
09.2019 - 10.2021
- Investigated fraudulent transactions and identified risk patterns through detailed analysis.
- Assisted team members with complex cases and served as a support resource.
- Trained and guided new hires on fraud procedures, compliance, and customer service expectations.
- Collaborated with leadership to improve fraud detection and prevention strategies.
- Managed escalated cases requiring strong judgment and problem-solving.
Education
San Antonio Leadership Academy
San Antonio, TXSkills
- Team Support Leadership
- Coaching & Peer Development
- Meeting Facilitation & Team Communication
- Exceptional Sales & Service Performance
- Escalation Handling & Decision-Making
- Risk Assessment & Coverage Strategy
- Customer Retention & Experience
- Regulatory Compliance
Certification
- Active Property & Casualty (P&C) Insurance License in all 50 states.
Accomplishments
- 2X CLUB 22 Honoree
- QA Quality Award
- Diamond Club Member
Timeline
Insurance Professional 1
USAA
10.2021 - Current
Senior Business Credit Card /Fraud Specialist
JP Morgan Chase Bank NA
09.2019 - 10.2021
San Antonio Leadership Academy