Jessica Reyes
South San Francisco,CA
Summary
Attentive Shift Leader with 13 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
14
14
years of professional experience
Work History
Server
Graduate by Hilton
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Starbucks
01.2011 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
High School Diploma -
El Camino High School
South San Francisco, CA05-2009
Skills
- Customer-Oriented
- Inventory Management
- Employee Training
- Cash handling ability
- Guest engagement
- Food safety practices
Timeline
Server
Graduate by Hilton
09.2024 - Current
Shift Supervisor
Starbucks
01.2011 - Current
High School Diploma -
El Camino High School
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