STEFANUS NAIBAHO
South San Francisco,CA
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
South San Francisco, CA
11.2025 - Current
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas to maintain quality control.
- Coordinated with maintenance teams for timely resolution of facility issues impacting guest experience.
Front Desk Supervisor
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
South San Francisco, CA
08.2025 - 10.2025
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new front desk staff, enhancing team efficiency and service quality.
- Resolved guest issues promptly, improving overall satisfaction and loyalty.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Conducted regular audits of front desk activities, ensuring compliance with hotel policies and procedures.
Front Desk Agent
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
South San Francisco, CA
02.2025 - 07.2025
- Managed guest check-ins and check-outs efficiently, ensuring seamless arrival experiences.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Operated reservation system to maintain accurate booking records and optimize occupancy rates.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Provided information about local attractions, enhancing guest engagement during their stay.
- Monitored inventory of office supplies, placing orders as necessary to maintain efficiency at the front desk.
Butler - Apprentice
PADMA HOTEL BANDUNG (DJARUM)
Bandung, Indonesia
08.2024 - 12.2024
- Provided personalized service to guests, ensuring exceptional hospitality and satisfaction.
- Maintained cleanliness and organization of guest areas, enhancing overall hotel ambiance.
Housekeeping Admin - Internship
PADMA HOTEL BANDUNG (DJARUM)
Bandung, Indonesia
01.2023 - 07.2023
- Managed daily reports, attendance tracking, and scheduling for the housekeeping team.
- Maintained inventory accuracy for linen, cleaning supplies, and amenities.
- Assisted with administrative tasks to support efficient departmental operations.
Education
Associate of Science - Room Division Management
NHI Polytechnic of Tourism
Indonesia08-2024
Skills
- Guest services
- Problem-solving skills
- Time management
- Credit and cash payments
- Oral and written communications
- Reservation systems
- Microsoft office
- Front office support
- Teamwork and collaboration
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Front Office LSP Certificate, 2024
- Housekeeping LSP Certificate,2024
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Housekeeping Supervisor
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
11.2025 - Current
Front Desk Supervisor
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
08.2025 - 10.2025
Front Desk Agent
EMBASSY SUITES BY HILTON SOUTH SAN FRANCISCO
02.2025 - 07.2025
Butler - Apprentice
PADMA HOTEL BANDUNG (DJARUM)
08.2024 - 12.2024
Housekeeping Admin - Internship
PADMA HOTEL BANDUNG (DJARUM)
01.2023 - 07.2023
Associate of Science - Room Division Management
NHI Polytechnic of Tourism
Award
Team Member of The Month because upselling hotel product, guest mentions, and help the other department at the Embassy Suites South San Francisco Airport