Michelle Sager
Cottonwood,CA
Summary
Dedicated and experienced professional with a strong background in hospitality and customer service. Demonstrates ability to effectively manage teams, ensuring smooth operations and enhancing guest satisfaction. Proven track record in improving operational efficiency through strategic planning and implementation of effective processes. Committed to delivering exceptional service and creating memorable experiences for customers.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
Red Lion Hotel-Redding, CA
Redding
12.2023 - 07.2024
- Supervised employees and ensured rooms were cleaned to hotel standards
- Managed daily operations and coordinated with the front desk
- Implemented new cleaning procedures, increasing efficiency by 15%.
Sales
Rhowdy's Firewood-Weed, CA
Weed
01.2009 - 01.2023
- Managed service advertising through social media, increasing revenue by 85%
- Oversaw equipment maintenance and ensured longevity of tools
- Familiar with tools such as gas-powered chainsaws, files, wood splitters, and more.
Apprentice Carpenter/Laborer
York and Curtis-Portland, OR
Portland
08.2007 - 08.2008
- Experienced in a range of construction repairs and production processes
- Solid knowledge of tools, equipment, materials, and resources used in construction
- Adhered to standard trade regulations and safety precautions.
Reservation Manager
Red Lion Hotel-Portland, OR
Portland
08.2005 - 03.2007
- Assisted in making room reservations and reported to the general manager
- Worked closely with the sales office on group reservations
- Provided excellent customer service at the front desk.
Front Desk Supervisor
Raddison Hotel-La Jolla, CA
La Jolla
04.2003 - 07.2005
- Answered phones and directed calls to appropriate extensions
- Checked in and out guests, managed daily reports, and supervised front desk employees.
Education
Associate's Degree - Welding
College of the Siskiyous
Weed, CA 08.2018 - Current
Skills
Customer Service (10 yrs)
Supervising Experience
Time Management
Front Desk Operations
Hotel Experience
Management
Scheduling
Leadership
Hospitality
Guest Relations
Organizational Skills
Guest Services
Housekeeping Management (Less than 1 year)
POS (Less than 1 year)
Welding Stick, Tig, and Mig
Production
Cleaning
Certification
CDL C, 04/01/17, 05/01/28
Timeline
Housekeeping Supervisor
Red Lion Hotel-Redding, CA
12.2023 - 07.2024
Associate's Degree - Welding
College of the Siskiyous
08.2018 - Current
Sales
Rhowdy's Firewood-Weed, CA
01.2009 - 01.2023
Apprentice Carpenter/Laborer
York and Curtis-Portland, OR
08.2007 - 08.2008
Reservation Manager
Red Lion Hotel-Portland, OR
08.2005 - 03.2007
Front Desk Supervisor
Raddison Hotel-La Jolla, CA
04.2003 - 07.2005