Alicia Williams-Richards

Supervising and coordinating the activities of the housekeeping staff.

- Training new employees and conducting ongoing training for current staff.

- Inspecting guest rooms, common areas, and other facilities to ensure cleanliness standards are met.

- Conducting regular inspections and audits to maintain quality standards.

- Addressing any issues or complaints regarding cleanliness and service.

- Managing the inventory of cleaning supplies and equipment.

- Ensuring that supplies are replenished and equipment is maintained.

- Coordinating with other departments, such as maintenance and front desk, to ensure smooth operations.

- Ensuring compliance with health and safety regulations.

- Implementing and enforcing safety protocols for the housekeeping staff.

- Conducting safety training and drills.

- Responding to guest requests and resolving any issues promptly.

- Ensuring a high level of customer satisfaction by maintaining clean and comfortable environments.

- Communicating with guests to understand their needs and preferences.

- Motivating and leading the housekeeping team to achieve departmental goals.

- Fostering a positive work environment and promoting teamwork.

- Handling disciplinary actions and conflicts within the team.

Cleaning Guest Rooms

Vip Room Cleaning

Training New Staff

Self Inspector of Rooms

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Used chemicals by following safety protocols and procedures to avoid burns and injury.
• Step in supervisor providing daily supervisor duties and managing team members.

• Cashier
• Food preparing and cooking
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• I provide high quality care for patients in clean and safe environment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.