Gabrielle King
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Fountain Blue
Las Vegas, NV
11.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed team of employees, daily progress reports and overall project planning.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Manager
Target
Las Vegas, NV
04.2020 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Housekeeping Supervisor
MGM Resorts
Las Vegas, NV
08.2018 - 02.2020
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Prepared work schedules for associates to promote proper staffing levels.
- Inventoried incoming supplies and placed items in stock for use by personnel.
Customer Service Representative
Verizon
Las Vegas, NV
01.2016 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV08-2016
Skills
- Ordering cleaning supplies
- Cleaning practices
- Task assignment
- Department coordination
- Customer Relationship Management
- Customer service-focused
- Performance Improvements
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Data Entry
- Critical Thinking
- Customer Relations
- Computer Proficiency
Timeline
Housekeeping Supervisor
Fountain Blue
11.2023 - Current
Manager
Target
04.2020 - 02.2023
Housekeeping Supervisor
MGM Resorts
08.2018 - 02.2020
Customer Service Representative
Verizon
01.2016 - 07.2018
High School Diploma -
Sierra Vista High School