Yesenia Reyes

Housekeeping Supervisor

C’s Home Management

01.2018 - Current

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Increased employee performance through effective supervision and training.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Managed laundry sorting, washing, drying, and ironing.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Disposed of trash and recyclables each day to avoid waste buildup.
Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Evaluated employee performance and developed improvement plans.
Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
Developed comprehensive training manual for new hires, significantly reducing onboarding time.
Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
Streamlined scheduling process, accommodating both employee preferences and operational requirements.
Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
Improved efficiency, introducing digital task management system for tracking housekeeping duties.
Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Monitored compliance with all local regulations regarding waste management and sanitation standards.
Trained and mentored new staff on cleaning and safety protocols.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Monitored staff performance and provided feedback to drive productivity.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Addressed customer feedback and complaints to maximize satisfaction.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Developed and implemented staff recognition programs to motivate and reward employees.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Completed financial tasks by estimating costs and preparing and managing budgets.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Summary

Overview

Work History

Housekeeping Supervisor

Education

High School Diploma -

Skills

Accomplishments

Business

Languages

Interests

Timeline

Housekeeping Supervisor

High School Diploma -

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