Jessica Reyes

As the Assistant Team Leader, I ensured excellent & memorable guest experiences & supported our Boutique Team Leader to maximize team morale & sales potential among our staff.

• Kept track of daily sales & KPIs while also delegating tasks & goals effectively, ensuring optimal utilization of each team member's skill's & capabilities.
• Maximizing profitability & selling potential amongst team through coaching & regular progress reports to highlight areas for improvement.
• Handled escalated customer inquiries & complaints.
• Used features of Microsoft Office to complete necessary reports for operational tasks.
• Recruiting processes such as candidate selection, conducting interviews, job offers (via Workday) and on-site training.
• Participated in weekly team meetings with fellow boutique leaders & district team leaders to review sales progress, share updates, and discuss effective selling strategies.

As a Team Member at Pizza Hut, I trained in multiple areas of the store to maximize performance and provide optimal coverage to meet production goals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints over the phone and in-person in polite and professional manner.
• Assisted in the onboarding of new team members by providing guidance, support, and training to ensure a smooth transition into the workplace.
• Assisted in food production and preparation while also setting orders up for pick-up and deliveries.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

As a Service Champion, I was responsible for promoting a positive atmosphere through friendly interactions with our customers and contributing to team success by meeting or exceeding our performance goals.

• Enhanced customer satisfaction by efficiently processing and expediting orders in a timely manner.
• Managed cash transactions accurately, balancing the register at the end of each shift without any discrepancies.
• Resolved customer complaints, ensuring satisfaction and loyalty with prompt and courteous service.
• Increased efficiency by multitasking during high volume periods while maintaining excellent service quality.
• Maintained cleanliness of the dining & service areas, keeping it presentable and inviting for customers.