Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Reyes

San Antonio

Summary

Award-winning Customer Service & Inside Sales Professional with 15+ years of experience in luxury retail support, banking, claims, and high-volume call center environments. Expert in delivering white-glove service, managing 100–200 daily interactions, and leveraging Salesforce, Global-e, and secure payment platforms to drive customer satisfaction, retention, and revenue growth. Recognized for excellence in client care, problem resolution, and relationship management.

Overview

2026
2026
years of professional experience

Work History

Customer Support Specialist

Etech
San Antonio, TX
08.2024 - Current
  • Executed white-glove service by managing orders, returns, exchanges, and international transactions.
  • Leveraged Salesforce and Global-e to document cases and manage escalations effectively.
  • Identified and pursued sales opportunities while upholding brand integrity and fostering client loyalty.

Senior Data Entry Clerk

USAA Contractor
San Antonio, TX
2023 - 2024

Executed processing of enterprise licensing requirements and compliance documentation utilizing SharePoint and internal systems.

Recovery Collections & Litigation Claims Advisor

Chase Bank
San Antonio, TX
2011 - 2012

Assisted customers with overdue accounts. Facilitated repayment plans and recorded resolutions for accounts.

Education

High School Diploma - Basics

Luther Burbank
San Antonio, TX
05.1997

Skills

    Luxury Brand Customer Support Salesforce CRM Global-e International Orders

    Inside Sales & Upselling Pay By Link Processing Escalation Management

    High-Volume Call Center Operations Claims & Account Support

    Customer Retention & Relationship Building Cross-Functional Collaboration

Additional Information

Salesforce | Global-e | Pay By Link | SharePoint | Microsoft Teams | Outlook

Word | Excel | RegEd Exchange | SDR | NIPR | Box | Windows-Based Systems

Timeline

Customer Support Specialist

Etech
08.2024 - Current

Senior Data Entry Clerk

USAA Contractor
2023 - 2024

Recovery Collections & Litigation Claims Advisor

Chase Bank
2011 - 2012

High School Diploma - Basics

Luther Burbank