
Award-winning Customer Service & Inside Sales Professional with 15+ years of experience in luxury retail support, banking, claims, and high-volume call center environments. Expert in delivering white-glove service, managing 100–200 daily interactions, and leveraging Salesforce, Global-e, and secure payment platforms to drive customer satisfaction, retention, and revenue growth. Recognized for excellence in client care, problem resolution, and relationship management.
Executed processing of enterprise licensing requirements and compliance documentation utilizing SharePoint and internal systems.
Assisted customers with overdue accounts. Facilitated repayment plans and recorded resolutions for accounts.
Luxury Brand Customer Support Salesforce CRM Global-e International Orders
Inside Sales & Upselling Pay By Link Processing Escalation Management
High-Volume Call Center Operations Claims & Account Support
Customer Retention & Relationship Building Cross-Functional Collaboration
Salesforce | Global-e | Pay By Link | SharePoint | Microsoft Teams | Outlook
Word | Excel | RegEd Exchange | SDR | NIPR | Box | Windows-Based Systems